Hospitality Assistant

Osler, Hoskin & Harcourt LLP•Vancouver, BC

10d•Onsite

About The Position

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms with over 1,300 firm members across offices in Toronto, Montréal, Ottawa, Vancouver, Calgary, and New York. The firm fosters a unique culture that promotes mentoring and the exchange of ideas. Osler is seeking a full-time Hospitality Assistant to join its Operations department in the Vancouver Office. This role is suitable for candidates with a background in hospitality, customer service, and/or professional services.

Requirements

A high school diploma
Superior organizational and multitasking skills with ability to effectively prioritize and manage time
Excellent communication skills (both oral and written), focused listening, interpersonal skills
Proficiency with computers including Word, Excel, and Outlook skills
Knowledge of office practices and procedures
Regular attendance and reliability
Flexibility to work extra hours when required
Attention to detail
Independent worker and team player
Positive attitude, patience and resilience

Nice To Haves

One or more years of hospitality and/or customer service experience
Experience with iManage software

Responsibilities

Prepare catering and beverage orders for the client centre and maintain boardrooms throughout the day. Approve food and beverage presentation before being taken to boardrooms
Answer inquiries and assist Firm members with boardroom, hospitality and office services requests
Liaise and maintain strong and professional relationships with various vendors
Maintain inventory levels or snacks, beverages, coffee, tea, stationery supplies etc. Ensure stocks are adequately replenished on a regular basis and place regular orders.
Ensure all kitchens are maintained to Firm standards by verifying coffee and dishwashing machines operate properly and stock necessary supplies such as cream, milk, sugar, plates, cutlery, glasses and clean sinks, refrigerator, microwaves and countertops
Assist with set up of boardrooms for special functions
Ensure all boardrooms are kept clean and reports any damages, for example, dirty carpets or scratches on furniture
Process monthly credit card reconciliation and complete bi-weekly invoice posting through EMS
Provide reception coverage
Process boardroom meeting requests for Firm members through the Firm's Event Management Systems ("EMS") and coordinate catering components
Occasional assistance outside of regular working hours may be required and will be compensated accordingly