Hospitality Assistant

Los Angeles Philharmonic Association • Los Angeles, CA

19h • Onsite

About The Position

Reporting to the Program Manager, the Hospitality Assistant will primarily support the programming team in all non-classical programs across multiple venues including the Hollywood Bowl, The Ford, and Walt Disney Concert Hall from May 15 – October 31. The Hospitality Assistant(s) will work with the programming team to handle the hospitality needs of all shows throughout the summer season. Coverage of all non-classical concerts at multiple venues will be split between the hospitality assistants, exact assignments to be determined. This is a non-regular part-time position, tentatively from May 15 – October 31. Individual start dates to be determined upon hiring. The role involves advancing concert hospitality elements with tour managers as assigned, providing hospitality assistance as required for concerts and events, including extensive hospitality and catering set up for artists per the contract riders, collecting, organizing, and inputting receipts into drives and accounting software (PN3) in compliance with finance department standards, timelines, and procedures, supporting day of show hospitality needs as a runner, picking up various items as required, coordinating and managing food and beverage delivery services for artists, managers, and VIPs, utilizing departmental delivery service accounts (e.g., Uber Eats, DoorDash, grocery vendors, Amazon.com) as needed, ensuring dressing rooms are clean and set correctly for artists and guests, and participating in weekly to bi-weekly meetings to complete receipts and discuss show needs. Other duties and projects may be assigned.

Requirements

• Must be available to work on concerts as assigned from approximately May 15 – October 31.
• High School Diploma or its equivalency.
• 2-4 years of related work experience.
• Must be able to work with/communicate with artists, agents and managers in sensitive situations.
• Must own a reliable car and have clean driving record.
• Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe Professional.
• Ability to learn required business systems.
• Must be organized, detail-oriented and self-motivated.
• Ability to multitask, prioritize and remain calm in a fast-paced environment.
• Customer service oriented in all industry and interoffice interactions.
• Must be able to work flexible schedule including nights, weekends and some holidays.
• Excellent oral and written communication and relationship building skills: ability to present information effectively and ability respond to questions and/or inquiries from co-workers, artist teams, VIP clients, etc.

Responsibilities

• Advances concert hospitality elements with tour managers as assigned.
• Provide hospitality assistance as required for concerts and events, including extensive hospitality and catering set up for artists per the contract riders.
• Collect, organize, and input receipts into our drives and accounting software (PN3) in compliance with finance department standards, timelines, and procedures.
• Support day of show hospitality needs as a runner, picking up various items as required.
• Coordinate and manage food and beverage delivery services for artists, managers, and VIPs.
• Utilize departmental delivery service accounts (e.g., Uber Eats, DoorDash, grocery vendors, Amazon.com) as needed.
• Ensure dressing rooms are clean and set correctly for artists and guests.
• Participate in weekly to bi-weekly meetings to complete receipts and discuss show needs.
• Other duties and projects as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED