Hospitality Assistant - Guest Relations - Per Diem - Days - JDCH

Memorial Healthcare

23h

About The Position

The Hospitality Assistant oversees the hospital’s Service Recovery Program, serving as a link between patients, families, and the hospital to respond to information inquiries and resolve questions. The role requires critical thinking, effective communication, decisive judgment, the ability to work with minimal supervision, and the ability to take appropriate action in a stressful environment. No prior work experience is required. A high school diploma or equivalent is required. This is a per-diem day-shift position.

Requirements

• High school diploma or equivalent.
• No work experience required.
• Critical thinking skills, effective communication skills, decisive judgment, and the ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.

Responsibilities

• May coordinate sensitivity and customer service training for the department as needed.
• Enters, updates, and generates reports as needed.
• Responds to requests for information from other departments and agencies.
• Answers questions and concerns about the hospital, its policies, and patient rights.
• Provides clerical and administrative support for the department.
• Interviews patients and guests to ensure requests are accurately recorded, documented, and logged.
• Collaborates with hospital administration and clinical staff in performance improvement efforts.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED