Hospitality and Business Coordinator

Provision Living•Sunset Hills, MO

7h•Onsite

About The Position

As the Resident Hospitality Liaison, reporting to the Executive Director, you will serve as the professional and welcoming first point of contact for residents, families, and visitors. You will create a positive, supportive environment that helps residents and families feel valued, while also assisting with essential business office functions such as accounts payable/receivable and resident billing to ensure accuracy, transparency, and a smooth administrative experience.

Requirements

High school diploma or equivalent required
Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort learning new software systems.
Strong interpersonal skills with the ability to greet, assist, and build positive relationships with residents, families, visitors, and team members.
Excellent verbal and written communication skills, with the ability to communicate clearly and professionally.
Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
Ability to handle confidential information with discretion and in compliance with company policies.
Professional appearance and demeanor with a customer-first mindset.
Ability to work independently and as part of a collaborative team.
Flexibility to adjust to changing priorities, schedules, and resident or business needs.
Reliable attendance and punctuality are essential.

Nice To Haves

associate’s degree or coursework in business, hospitality, or a related field preferred.
Prior experience in customer service, hospitality, or office administration strongly preferred but not required.

Responsibilities

Welcome residents, families, and guests, and manage calls
Handle administrative tasks and maintain accurate records
Coordinate transportation, appointments, and daily resident needs
Manage maintenance work orders from creation to completion
Respond to resident requests promptly and efficiently
Support events, activities, and front-of-house hospitality
Monitor security systems and respond to emergency alerts
Connect families with appropriate resources and leadership
Assist with billing, payments, and other business office tasks
Maintain accurate documentation for all transactions
Collaborate with team members to support overall community operations
Participate in Manager on Duty rotation, supporting daily operations, residents, families, and staff during assigned shifts.
Perform other duties as assigned.