Hospital Unit Support Specialist, AM (BayPointe)
About The Position
The Hospital Unit Support Specialist provides clerical and administrative support for hospital units, including maintaining consumer records, processing billing information, completing census and compliance tasks, and coordinating unit and nursing supplies. The role assists with admissions, discharges, chart management, communications, and other facility operations. The specialist is expected to treat consumers, visitors, and coworkers with dignity, compassion, courtesy, and respect while maintaining privacy and confidentiality, following AltaPointe policies, seeking supervision when needed, and completing assigned work in a timely manner. Additional duties may vary by facility and may be assigned by management. The position involves frequent walking and standing, computer and paperwork tasks, moving charts and supplies, and accessing shelves and records at different heights. Physical demands include lifting and carrying up to 15 pounds, pushing or pulling a medical-record cart with force up to 25 pounds, frequent reaching and bending, and climbing a step ladder.
Requirements
- High school graduate or equivalent.
- Able to meet the stated physical demands, including standing for long periods and bending, stooping, kneeling, crouching, reaching, and lifting at least 10 pounds.
- Visual acuity in at least one eye and manual dexterity.
Nice To Haves
- Experience in the healthcare field, preferably with experience related to admissions and discharges.
Responsibilities
- Review documentation for improper corrections, missing signatures, dates, times, and completeness; return incomplete documentation to the program supervisor.
- Enter billing information daily from the DSR into the CSM system.
- File documentation in the appropriate sections of consumers’ records and complete administrative reviews as needed.
- Perform basic clerical functions, including copying, faxing, checking faxes, assembling charts, and checking records for required forms.
- Complete daily census maintenance accurately, including the midnight “head in the bed check,” and complete daily Compliance Checklists.
- Notify nurses of e-signature changes and notify applicable staff of emergency situations promptly and appropriately.
- Upon admission, access and print medication lists and medical checklists for active consumers and place them on charts.
- Keep charts accounted for, maintain the chart tracking system, locate charts as requested, and ensure charts are returned to the chart rack at the end of each shift with required signatures on progress notes, orders, and restraint and seclusion observation sheets.
- Distribute office supply orders and place supply orders with the administrative assistant as needed; maintain unit and nursing supplies at appropriate levels.
- Access laboratory results daily, print reports, and place them on the appropriate charts for review.
- Keep Dietary informed of admissions and print dietary tickets as needed.
- Ensure unit copiers are working and report issues to IT.
- Assist with facilitating hospital phone time in an organized, professional, and quiet manner.
- Serve as backup for the Admission Support Specialist when necessary, including completing head-in-the-bed checks when that specialist is unavailable.
- Support the Front Desk Support Specialist as needed.
- As applicable at the facility, pull mail, run census, check weekend admissions and room assignments, and prepare discharge packets for receiving facilities, including ICF units.
- Inform the nurse before leaving.
- Seek supervision and consultation as needed, accept suggestions for improvement, and actively enhance skills.
- Provide customer service with care, dignity, compassion, sensitivity, and respect for consumer privacy and confidentiality.
- Assist consumers and visitors, cooperate with AltaPointe employees, and proactively address issues for consumers and families where appropriate.
- Participate in Performance Improvement activities and AltaPointe committees as required.
- Follow AltaPointe policies and procedures and complete assigned tasks in a timely manner.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
