Hospital Unit Support Specialist, AM (EastPointe)

AltaPointe Health•Daphne, AL

8d•Onsite

About The Position

The Hospital Unit Support Specialist provides clerical, documentation, chart-management, and admissions support at EastPointe Hospital, a free-standing psychiatric hospital serving adults and adolescent males ages 12–18. The role helps maintain complete and accurate patient records, supports daily unit operations, and assists with admission-related documentation and administrative processes. It also involves interacting respectfully and compassionately with consumers, families, visitors, and coworkers while protecting privacy and confidentiality. The position requires frequent movement throughout the facility, handling and filing medical records and supplies, and performing computer and paperwork tasks. Other facility-specific duties may be assigned, and the employee must notify a nurse before leaving the unit.

Requirements

High school graduate or equivalent.
Ability to stand for long periods and continuously bend, stoop, kneel, crouch, reach, and lift at least 10 pounds.
Visual acuity in at least one eye and manual dexterity.
Ability to perform the physical activities described, including frequent standing and walking, handling records, reaching, lifting and carrying up to 15 pounds, pushing or pulling a medical-record cart with force up to 25 pounds, and frequently climbing a step ladder.
Ability to use a computer, write, and handle paperwork and medical records.

Nice To Haves

Healthcare field experience, preferably including admissions and discharges.

Responsibilities

Review documentation for improper corrections, missing signatures, dates, times, and completeness; complete daily chart checks and compliance checklists.
Run the Orders Needing Validation report and notify appropriate doctors; return incomplete documentation to the program supervisor.
File documentation in the appropriate sections of consumer records, assemble charts, verify forms are available, and help pull and locate charts.
Complete daily census maintenance accurately, including the midnight “head in the bed check”; perform other census and room-assignment checks as needed.
Maintain the chart tracking system, ensure charts are accounted for and returned to the chart rack at the end of each shift, and check that required signatures have been obtained on progress notes and orders, including restraint and seclusion observation sheets.
Perform basic clerical duties, make copies, send faxes, check fax communications regularly, and notify nurses of e-signature changes.
Notify applicable staff of emergency situations in a timely and appropriate manner.
Maintain unit cleanliness and orderliness; distribute office supplies and place supply orders with the supervisor and storekeeper as needed.
Access laboratory results daily, print reports, and place them in appropriate charts for review.
Inform Dietary of admissions and print dietary tickets as needed.
Check unit copiers and report problems to the supervisor.
Help facilitate hospital phone time in a professional, organized, and quiet manner and support the Front Desk Support Specialist as needed.
Ensure releases and admission paperwork are complete, accurate, and filed in the physical chart promptly; enter admission information into the Avatar system.
Maintain the Hospital/Residential Visitation List and complete Medicare Certifications of Need and Two-Midnight Rules documentation for applicable admissions.
As assigned, check weekend admissions, prepare discharge packets for receiving facilities, and create forms needed for the next shift.
Inform a nurse before leaving the unit.
Seek supervision and consultation when needed, accept suggestions for improvement, and actively develop job skills.
Provide customer-service-driven care by treating consumers with dignity, compassion, courtesy, and respect; protect privacy and confidentiality; assist consumers and visitors; and respond sensitively to individual needs and differences.
Work cooperatively with AltaPointe employees and proactively address issues for consumers and families when appropriate.
Participate in Performance Improvement activities and required AltaPointe committees; complete assigned tasks on time and follow policies and procedures.
Perform other duties as assigned by management.