Hospital Supervisor - PD - All - Patient Care Resources @ MV

El Camino Health•Mountain View, CA

10d

About The Position

The Hospital Supervisor (HS) directs and supervises daily facility operations, resources, customer satisfaction, and performance improvement during an assigned shift, collaborating with members of the health care continuum. The HS helps teams implement changes to improve clinical, operational, and financial performance. The role is accountable to the Director and Clinical Manager of Patient Care Resources (PCR); for the MHAS Department, it reports directly to the Clinical Manager of MHAS. The HS ensures high-quality, accessible, cost-effective, patient-focused care in compliance with applicable requirements; coordinates staffing across shifts; and addresses patient and family concerns. The position requires work at both hospitals within the enterprise, a minimum of six shifts in each four-week schedule, and availability for all hospital-recognized holidays. For Patient Flow and Capacity Management, the HS coordinates patient flow and entry into the health system, assesses placement for admissions and transfers, monitors capacity, and facilitates timely patient movement in accordance with clinical standards, protocols, and hospital policies. The role coordinates admissions and transfers, communicates with referring hospitals, physicians, and nursing departments, manages bed control and placement decisions, identifies and addresses barriers to throughput, participates in bed huddles, monitors room availability and turnover, and alerts clinical staff to impending patient disposition. The salary range is $80.48–$120.72 per hour. The job is described as light work, involving walking or standing for up to 49% of a shift and occasional lifting of up to 20 pounds. Reasonable accommodations are available to qualified individuals with disabilities, subject to the stated limitations.

Requirements

Graduate of an accredited school with a Bachelor of Science in Nursing (BSN).
Five years of current clinical experience in an acute care setting, or three years in an Assistant Manager or Hospital Supervisor role.
Demonstrated excellence in interpersonal skills and teamwork.
Demonstrated ability to deliver results and lead and manage through influence and change.
Advanced communication skills in advocacy, negotiation, confrontation, and conflict resolution.
Demonstrated proficiency in computer skills and use of electronic medical records (EMR).
Current California RN license.
BLS certification.
For PCR: ACLS certification.
For PCR: Critical Care Nursing experience.
For MHAS: Psychiatric Emergency experience.

Nice To Haves

Graduate degree from an accredited school, such as a master's degree in nursing or a health-related field.
Demonstrated ability to work in a union environment.
Magnet or shared governance experience.
National certification in a specialty area.

Responsibilities

Direct and supervise daily facility operations, resources, customer satisfaction, and performance improvement during an assigned shift.
Support teams in implementing changes to improve clinical, operational, and financial performance.
Ensure staff provide high-quality, accessible, cost-effective, patient-focused care while complying with local, state, and federal requirements.
Coordinate and monitor staffing for all shifts and maintain appropriate staffing levels and skill mix.
Address patient and family concerns and maintain respectful customer-service relationships.
Work between both hospitals within the enterprise and meet departmental shift and holiday coverage needs.
Prioritize and optimize patient flow throughout the hospital system and facilitate patient entry from other health care facilities.
Assess appropriate placement for elective and emergent admissions and transfers in accordance with clinical standards, guidelines, algorithms, and protocols.
Ensure necessary documents are obtained while coordinating with physicians and nursing staff.
Monitor bed and patient-care capacity using concurrent and prospective views.
Coordinate patient throughput using effective verbal and written communication and efficient clinical decisions consistent with patient-centered care principles.
Plan, prioritize, organize, direct, and control admissions and transfers between nursing units and hospitals.
Act as liaison with referring hospitals, physician offices, physicians, and nursing departments on patient placement; communicate anticipated bed availability and access delays.
Make patient placement decisions based on diagnosis, unit criteria, acuity, and location, and manage activities associated with bed control.
Ensure timely admissions and transfers in accordance with hospital policies, procedures, and nursing care requirements.
Identify operational improvement opportunities and needs to improve patient access and bed turnaround.
Expedite patient movement to designated disposition areas and re-evaluate placement requests, staffing, and bed-management plans as needed.
Address barriers to patient flow, including bed availability, critical-status upgrades, and increased emergency department length of stay.
Participate in bed huddles and report census, potential admissions and bed types, staffing needs and status, number of borders, and other current information.
Monitor room availability and turnover, troubleshoot throughput problems, and alert clinical staff to impending patient disposition.