Hospital Supervisor - PD - All - Patient Care Resources @ MV

El Camino Health•Mountain View, CA

1d•$80 - $121•Onsite

About The Position

The Hospital Supervisor (HS) directs and supervises daily facility operations, resources, customer satisfaction, and performance improvement on an assigned shift, working with members of the health care continuum. The HS leads teams through changes intended to improve clinical, operational, and financial performance and ensures staff provide high-quality, accessible, cost-effective, patient-focused care in compliance with local, state, and federal requirements. The role coordinates and monitors staffing across shifts, maintains appropriate staffing levels and skill mix, and responds to patient and family concerns. The position requires work at both hospitals in the enterprise and availability for at least six shifts per four-week schedule, including all hospital-recognized holidays. The HS is accountable to the Director and Clinical Manager of Patient Care Resources (PCR); for the MHAS Department, the HS reports directly to the Clinical Manager of MHAS. For Patient Flow and Capacity Management assignments, the HS prioritizes and optimizes patient flow across the hospital system and facilitates patient entry from other health care facilities. The HS assesses appropriate placement of elective and emergent admissions and transfers according to clinical standards, guidelines, algorithms, and protocols; facilitates required documentation; monitors bed and patient-care capacity; and coordinates patient throughput using effective communication and patient-centered principles. The role plans, organizes, directs, and controls admissions and transfers; serves as a liaison with referring hospitals, physicians, offices, and nursing departments; and makes placement decisions based on diagnosis, unit criteria, acuity, and location. The HS oversees bed control and timely placement, identifies access and bed-turnaround improvements, expedites movement to disposition areas, and adjusts staffing and bed-management plans as needed. The role addresses barriers to flow, participates in bed huddles, monitors room availability and turnover, troubleshoots throughput issues, and alerts clinical staff to impending patient disposition. The position requires a BSN, a current California RN license, BLS certification, and either five years of current acute-care clinical experience or three years in an Assistant Manager or Hospital Supervisor role. Salary range: $80.48–$120.72 per hour. The work is classified as light work and may require occasional lifting up to 20 pounds.

Requirements

Graduate of an accredited school with a Bachelor of Science in Nursing (BSN).
Five years of current clinical experience in an acute-care setting, or three years in an Assistant Manager or Hospital Supervisor role.
Demonstrated excellence in interpersonal skills and teamwork.
Demonstrated ability to deliver results and lead and manage through influence and change.
Advanced communication skills in advocacy, negotiation, confrontation, and conflict resolution.
Demonstrated proficiency in computer skills and use of Electronic Medical Records (EMR).
Current California RN license.
BLS certification.
Must be available for at least six shifts every four-week schedule and all hospital-recognized holidays.
Must work between both hospitals within the enterprise.

Nice To Haves

Master’s degree in Nursing or a health-related field.
Demonstrated ability to work in a union environment.
Magnet/Shared Governance experience.
For PCR: critical care nursing experience.
For MHAS: psychiatric emergency experience.
National certification in a specialty area.
For PCR: ACLS certification.

Responsibilities

Direct and supervise daily facility operations, resources, customer satisfaction, and performance improvement during an assigned shift.
Lead teams in implementing changes to improve clinical, operational, and financial performance.
Ensure staff provide high-quality, accessible, cost-effective, patient-focused care while complying with local, state, and federal requirements.
Coordinate and monitor staffing for all shifts and maintain appropriate staffing levels and skill mix.
Interface with the public regarding patient and family concerns.
Work at both hospitals within the enterprise and meet departmental scheduling needs, including a minimum of six shifts every four-week schedule and all hospital-recognized holidays.
For Patient Flow and Capacity Management assignments, prioritize and optimize patient flow throughout the hospital system and facilitate patients’ entry from other health care facilities.
Assess appropriate placement for elective and emergent admissions and transfers in accordance with clinical standards, guidelines, algorithms, and protocols.
Ensure necessary documentation is obtained to facilitate patients’ entry into the care continuum.
Monitor bed and patient-care capacity using concurrent and prospective views.
Coordinate throughput activities and make efficient clinical decisions while adhering to patient-centered care principles.
Plan, prioritize, organize, direct, and control admissions and transfers between nursing units and hospitals.
Liaise with referring hospitals, physicians, offices, and nursing departments about patient placement.
Communicate anticipated bed availability or access delays to referring physicians and transferring hospitals.
Make patient placement decisions based on diagnosis, unit criteria, acuity, and location.
Manage Bed Control activities and support appropriate, timely patient placement throughout the hospital.
Ensure timely admissions and transfers in accordance with hospital policies, procedures, and nursing care requirements.
Identify operational improvement opportunities to improve patient access and bed turnaround.
Expedite patient movement to designated disposition areas and continually reassess placement requests, staffing, and bed-management plans.
Address barriers to patient flow, including bed availability, changes to critical status, and increased emergency department length of stay.
Participate in bed huddles and report census, potential admissions and bed types needed, staffing needs and status, border patients, and other current information.
Maintain respectful relationships and contribute to outstanding customer service.
Monitor room availability and turnover to maintain patient flow.
Troubleshoot throughput problems promptly, including process modifications, and alert clinical staff to impending patient disposition.