Hospital Security Officer (2nd Shift & 3rd Shift)

University of Iowa•Iowa City, IA

13d•Onsite

About The Position

The University of Iowa Health Care department of Safety and Security is seeking a Hospital Security Officer to help maintain a safe and secure environment for patients, visitors, and staff throughout its buildings and grounds. The role provides customer service and wayfinding assistance, conducts patrols and security checks, responds to incidents and emergencies, and enforces institutional policies. Officers also support safety and security operations involving doors, elevators, traffic, parking, surveillance, escorts, and safekeeping procedures. This is a regular salaried position in Iowa City, Iowa, scheduled for second shift (1500–2300) and third shift (2300–0700). The position is listed at 100% time. Starting pay is $18.72 per hour, plus shift differential and potential overtime. The role requires physical activity, including walking and climbing stairs, lifting and carrying up to fifty pounds, and working outdoors in extreme weather. Accurate vision and hearing in both daytime and nighttime conditions are also required. The University of Iowa Health Care is an academic medical center and regional referral center. The posting describes a benefits package that includes paid vacation, sick leave, health, dental, life, and disability insurance options, and employer contributions to retirement plans.

Requirements

Two years of experience in security and safety, fire safety, or law enforcement; or one year of post-high-school education related to security and safety plus one year of experience in security and safety; or two years of post-high-school education related to security and safety.
Possess an appropriate driver's license and be able to meet University of Iowa Fleet Safety Standards.
Be able to obtain basic certification from the International Association for Healthcare Security and Safety (IAHSS) within six months of hire and maintain certification throughout employment.
Ability to walk and climb stairs.
Ability to lift and carry fifty pounds.
Ability to work outdoors in extreme weather conditions.
Ability to see and hear accurately in daytime and nighttime conditions.

Nice To Haves

Two years of customer service experience.
Proficiency in Microsoft Office applications such as Word, PowerPoint, and Excel.
Exceptional written and verbal communication skills.

Responsibilities

Provide exceptional customer service to patients, visitors, and staff entering the hospital.
Assist patients, visitors, and staff with wayfinding and information.
Perform security checks, patrol the facility, and monitor special assignments.
Conduct incident investigations and provide documentation for follow-up.
Respond to and assist with safety and security incidents.
Respond to door lock and unlock requests, troubleshoot elevator problems and assist with extrication as needed, and assist with traffic and parking enforcement.
Respond to and resolve emergencies such as fire, hazardous materials incidents, and security alarms.
Provide security surveillance of the institution, including psychiatric units.
Use computers to process data and operate fire alarm and security systems.
Escort people to parking ramps and outlying areas.
Perform safekeeping procedures.
Communicate effectively orally and in writing.
Enforce institutional policies and procedures.