Hospital Scheduler

ROCKFORD GASTROENTEROLOGY ASSOCIATES LTD•Rockford, IL

2d•$17 - $24

About The Position

The Hospital Scheduler coordinates hospital outpatient gastrointestinal procedures and follow-up office visits for Rockford Gastroenterology Associates physicians and nurse practitioners. The role carries out scheduling instructions from hospital rounds cards, works with physicians and nurses on add-ons, rescheduling, and emergent patients, and communicates scheduling changes to relevant hospital and office personnel. Success requires scheduling accuracy, thorough follow-through, knowledge of basic medical terminology and procedures, and a calm, professional, cooperative approach with patients and colleagues. The scheduler also develops familiarity with the full scope of the practice and its computer scheduling systems, identifies when a nursing assessment may be needed, and seeks assistance with difficult scheduling needs. The position is based at Rockford Gastroenterology Associates, which serves Rockford, South Beloit, and surrounding communities.

Requirements

Experience as an office scheduler.
Working knowledge of basic medical terminology, patient symptoms, and diagnostic tests and procedures.
Proficiency with computer scheduling systems.
Scheduling accuracy and thorough follow-through.
Clear, effective communication with patients, physicians, nurses, and coworkers.
A calm, flexible, and cooperative approach to rescheduling and emergent patients.
Professionalism, reliability, and a friendly, empathetic phone and in-person manner.
Discretion and compliance with patient confidentiality policy.

Responsibilities

Schedule GI-specific outpatient procedures and follow-up office visits for physicians and nurse practitioners.
Carry out discharge instructions from hospital rounds cards as they relate to appointment scheduling.
Work directly with physicians and nurses on add-ons, rescheduling, and emergent patients.
Communicate scheduling changes to necessary personnel at the hospital and office.
Interact cooperatively and flexibly with patients, physicians, front desk staff, hospital scheduling secretaries, and other RGA departments.
Understand patient symptoms, diagnostic tests, and procedures well enough to provide appropriate patient instructions and identify when a nursing assessment is needed.
Become proficient with computer scheduling and knowledgeable about the overall office and hospital practice.
Request assistance from the patient care coordinator or patient care manager for difficult scheduling needs.
Perform other duties as required.

Benefits

Medical, dental, and vision insurance.
Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
Company-paid life insurance with $50,000 coverage.
Company-paid premiums for short-term and long-term disability insurance.
Voluntary supplemental insurance options.
Employee Assistance Program (EAP).
120 hours of annual leave for full-time hires during years 1–2.
Eight paid holidays.
401(k) and Profit Sharing Plan.
Professional development and continuing education opportunities, including tuition reimbursement.
No nights or weekends.