Hospital Scheduler

Nevada Heart and Vascular Center•Las Vegas, NV

51d•Onsite

About The Position

The Hospital Scheduler, under the direction of the Hospital Scheduling Supervisor, answers calls using the phone systems, sets up exams for patients, and handles customer service inquiries. Part of the job will also involve ensuring there is enough time between appointments to allow physicians to complete certain medical examinations and procedures. Other clerical duties may include maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information. It's also your responsibility to act in a courteous manner and maintain your composure when dealing with angry or irritated patients. Additionally, you may refer some patients to other staff members or physicians. You will need to know how to process the required referral forms when necessary.

Requirements

Communication skills to converse clearly over the telephone and in person
Organization and time management to manage a variety of tasks effectively
Attention to detail to correctly identify verification/eligibility issues and communicate difficulties with managers
Technological skills, such as using word processing and spreadsheet programs to track data
Ability to gather and interpret data
Ability to work independently in a fast paced environment
Visual and auditory acuity necessary for communications with other employees and/or customers
Ability to use a wide array of office equipment including, but not limited to a PC, copier, fax, multi-line telephone, etc.

Nice To Haves

Some offsite travel

Responsibilities

Answer calls using the phone systems
Set up exams for patients
Handle customer service inquiries
Ensure there is enough time between appointments for physicians to complete medical examinations and procedures
Maintain databases
Fax and scan patient histories
Answer phones
Update patient account information
Act in a courteous manner and maintain composure when dealing with angry or irritated patients
Refer patients to other staff members or physicians
Process required referral forms
Greet patients professionally both in person and on the phone
Assist with other administrative duties, including copying, scanning, faxing, and emailing
Keep sensitive customer and company information confidential
Answer incoming calls
Make sure phone is transferred to the answering service at the end of the day
Help with special billing projects
Train new team members
Meet and exceed short and long term goals as established for the department
Perform duties and job functions in accordance with the policies and procedures established for the department
Report to work, meetings and professional obligations on time
Participate in administrative staff meetings and attend other meetings and seminars
Assist in evaluation of reports, decisions, and results of department in relation to established goals
Recommend new approaches, policies, and procedures to influence continuous improvements in department's efficiency and services performed
Take ownership of special projects, research data and follow through with detailed action plans
Actively participate in problem identification and resolution and coordinate resolutions between appropriate parties
Perform other related duties as required and assigned
Adhere to Corporate, Department and HR policies and procedures