Surgery Scheduler- HVI Cardiology, Presbyterian Hospital

UPMC•Pittsburgh, PA

8d•Hybrid

About The Position

As a Surgery Scheduler within the Heart and Vascular Institute (HVI), you will be an essential member of a highly collaborative team of advanced practice providers, physicians, and registered nurses dedicated to delivering exceptional care to patients with complex cardiovascular conditions. This role offers the unique opportunity to support specialized cardiac programs while playing a key part in coordinating care for high-acuity patient populations. In this fast-paced and rewarding environment, you will help ensure a seamless patient experience by managing complex surgical scheduling, facilitating communication across multidisciplinary teams, and supporting the continuum of care from consultation through treatment. Candidates who thrive in organized, team-oriented settings and enjoy making a meaningful impact on patient care will find this role both challenging and fulfilling. Success on this team is driven by strong attention to detail, exceptional organizational skills, and a shared commitment to providing outstanding care to every patient.

Requirements

High school diploma or equivalent required.
Completion of a medical assisting program or 2-4 years experience in a medical field.
Proficiency in medical terminology preferred.
General knowledge of computer software and practice management databases is essential.
Knowledge of the Epic practice management programs preferred.
Strong organization, time management and interpersonal skills.
Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.
Ability to deal compassionately and professionally with patients is essential.
Work independently and possess sound decision-making skills
Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.
Ability to prioritize work demands.
Ability to consistently maintain confidentiality with regards to all job assignments and related information.
Act 34

Responsibilities

Work directly with department to troubleshoot procedural and operations issues.
Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
Ensure that informed consents are signed.
Provide patients with pre and postoperative instruction according to service specific guidelines.
Coordinate patient education seminars and schedules physicians accordingly.
Collect data for research study.
Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.
Ensure all billing and insurance information is current and accurate.
Complete special projects as assigned.
Act as liaison between patient and referring physicians.
Obtain pre-certification and/or referral prior to the date of the procedure.
Coordinate and track internal and external marketing efforts.
Attend and schedule department meetings.
Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.