Hospital Partnership Liaison (Cincinnati, OH)

NFH•Cincinnati, OH

2d•Onsite

About The Position

The Hospital Partnership Liaison (HPL) builds and maintains strong relationships with hospitals, improves donation-related processes, and delivers education to strengthen the culture of donation. The HPL serves as a subject matter expert and trusted partner, providing real-time guidance, collaboration, and customer service to support donation outcomes. The role works with hospital leadership and clinical and administrative stakeholders to set donation goals, address performance gaps, respond to changing needs, and ensure adherence to best practices and regulatory requirements. It includes a consistent onsite presence, rounding, and off-shift support, including nights and weekends as needed. The HPL develops and delivers education and training, analyzes and reports hospital-specific donation data, documents activities in the electronic donor record, and supports quality improvement and process improvement initiatives. The position also contributes to onboarding and mentoring team members and collaborates with hospital committees and OPO partners.

Requirements

Bachelor's degree in Public Relations, Healthcare, Communications, Social Work, or a related field; exceptional work experience may substitute for education requirements.
At least three years of experience in healthcare, marketing, communications, business development, or social work; direct clinical experience is preferred.
Excellent communication, collaboration, and analytical skills.

Nice To Haves

Direct clinical experience.

Responsibilities

Collaborate with hospital leadership to establish donation goals, align priorities, and implement initiatives that promote a culture of donation.
Identify underperforming areas and initiate corrective actions to improve donation performance.
Provide ongoing support to hospital partners, resolve issues, and give real-time guidance during urgent or after-hours situations.
Anticipate and respond to changing hospital needs, including regulatory, policy, and staffing changes.
Ensure adherence to donation best practices and regulatory requirements.
Build and maintain relationships with physicians, nurses, chaplains, social workers, respiratory therapists, administrators, and other stakeholders.
Maintain an onsite presence through rounding and engagement, and provide off-shift support, including nights and weekends as needed.
Identify and develop hospital champions who support donation processes internally.
Develop and deliver education on donation processes, regulations, and best practices.
Provide real-time education and guidance during active donation cases.
Lead training on donation pathways, clinical processes, regulatory requirements, and staff roles and responsibilities.
Collect, analyze, and report hospital-specific donation metrics and outcomes.
Identify trends in referrals, conversions, and overall performance.
Present data, audit results, and process improvement initiatives to hospital leadership.
Participate in post-donor reviews to evaluate performance and refine strategies.
Accurately document interactions and activities in the electronic donor record, such as iTransplant.
Recommend and implement process improvements and share best practices across hospitals and OPO partners.
Participate in and support quality improvement initiatives, including PDSAs.
Assist with onboarding and mentoring new team members.
Ensure compliance with applicable regulations, including CMS requirements and hospital accreditation standards.
Collaborate with hospital committees on donation-related processes and performance.
Conduct follow-ups and corrective actions when process gaps or variances are identified.
Perform additional duties as assigned, consistent with the scope of the role.