Hospital Operator

Vassar Brothers Medical Center•Poughkeepsie, NY

4d•Onsite

About The Position

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what’s possible for you and your career. Vassar Brothers Medical Center (VBMC) is a renowned, 349-bed regional medical center overlooking the Hudson River in Poughkeepsie, New York. As a tertiary teaching hospital and the healthcare leader in the Mid-Hudson Valley, we offer comprehensive, subspecialized medical, surgical, and obstetrical/gynecological services to the entire community. Our accolades include: U.S. News & World Report - Best Regional Hospital Healthgrades - One of America’s 50 Best Hospitals Surgical Review Corporation (SRC) - Robotic Center of Excellence At Vassar Brothers Medical Center, we inspire the professional growth of our team members and support a philosophy of shared decision-making. Everyone has a voice and plays a role in defining our future, which helps make this an amazing place to work. Through the strength of our health system and the passion of our team, we continue expanding our care to an even broader market. Our caregivers represent the community in which we work, and our commitment to everyone’s well-being is truly heartfelt. Summary: Answers and routes incoming calls to the hospital's main number, emergency lines and patient information lines. Demonstrates service excellence by providing accurate information regarding the Hospital, its patients and staff while ensuring adherence to all Hospital policies and procedures, especially those regarding privacy and confidentiality. Assist in maintaining up-to-date computerized databases and on-call schedules in a timely fashion. Exhibits strong customer service and telephone skills.

Requirements

HS Graduate or Equivalent
Minimum of 6 months’ switchboard, direct customer service or guest services position

Nice To Haves

Ability to communicate in Spanish and/or Portuguese

Responsibilities

Answers main number and patient information calls in a timely fashion, exhibiting strong customer service skill resulting in service excellence for the caller.
Implements code protocols accurately as it is written in the department Policy and Procedure Manual. Demonstrates clear understanding, knowledge and proficiency in handling emergencies. Responsible for carrying out proper activation procedures using Vocera, computerized phone and paging systems for life safety codes that occur in any Nuvance location.
Monitors all emergency devices and alarm systems and notifies the appropriate personnel when activated. Documents accurately and timely utilizing the appropriate log books/sheets and incident reports for all Emergency alarms. Responsible for maintaining contact with Engineering and/or Security department at all times. Notifies EVS or Engineering of any telephone or TV issues and concerns in patient rooms.
Maintains up-to-date databases and on-call schedules to provide requested information accurately and efficiently.
Demonstrates a courteous and friendly manner when assisting callers adhering to the Hospital's policies regarding professionalism and respect. Maintains composure when faced with difficult or stressful situations.
Document and maintain code logs in Excel spreadsheets.
Participates in establishment and achievement of department goals
Demonstrates willingness to assist co-workers and/or to accept additional assignments as requested to support the department's efficiency as observed by the supervisor.
Establish and maintain efficient working relationships with supervisor, coworkers and the customers.
Maintain and Model Nuvance Health Values.
Demonstrates regular, reliable and predictable attendance.
Performs other duties as required.