Hospital Operator I

Children’s Hospital of Philadelphia • Philadelphia, PA

7d • Remote

About The Position

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means. This position provides excellent customer service to patients, families, and other internal and external clients who call the main Children's Hospital of Philadelphia phone line. It involves handling internal phone transfers and pages, and following prescribed call procedures and qualitative measures for efficient and accurate customer and call handling.

Requirements

• High School Diploma / GED - Required
• Computer literacy required.
• Good oral and written communications skills required.
• Demonstrated ability to effectively work from home with minimal supervision.
• Demonstrated dependability.

Nice To Haves

• Associate's Degree - Preferred
• Working knowledge of call center systems such as Cisco Finesse.
• Working knowledge of Epic Medical Records system.

Responsibilities

• Communicate clearly with a pleasant speaking voice when answering incoming calls & overhead paging.
• Be personable, resourceful, problem solving, supportive and helpful to callers whom include patients, patients families, CHOP employees and other external.
• Efficiently and effectively multi-task using a variety of systems while following call handling procedures.
• Work well within a team atmosphere.
• Be flexible and able to adjust to change based on needs of department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED