Hospital Operator I

Children's Hospital of Philadelphia

7d • Remote

About The Position

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means. This position provides excellent customer service to patients, families, and other internal and external clients who call the main Children's Hospital of Philadelphia phone line. The role handles internal phone transfers and pages, following prescribed call procedures and qualitative measures for efficient and accurate customer and call handling. The Hospital is the nation's first hospital devoted exclusively to the care of children. Since its start in 1855, CHOP has been the birthplace for countless breakthroughs and dramatic firsts in pediatric medicine. Built on a foundation of delivering safe, high-quality, family-centered care, the Hospital has fostered medical discoveries and innovations that have improved pediatric healthcare and saved countless children’s lives. Today, families facing complex conditions come to CHOP from all over the world, and our compassionate care and innovation has repeatedly earned us a spot on the U.S. News & World Report's Honor Roll of the nation's best children's hospitals.

Requirements

• High School Diploma / GED - Required
• At least one (1) year Working knowledge of call center systems such as Cisco Finesse.
• Working knowledge of Epic Medical Records system.
• Must receive an annual influenza vaccine (for employees who work in patient care buildings or who have patient facing responsibilities).

Nice To Haves

• Associate's Degree - Preferred
• Computer literacy required.
• Good oral and written communications skills required.
• Demonstrated ability to effectively work from home with minimal supervision.
• Demonstrated dependability.

Responsibilities

• Provide excellent customer service to patients, families, and other internal and external clients who call the main Children's Hospital of Philadelphia phone line.
• Handles internal phone transfers and pages.
• Follows prescribed call procedures and qualitative measures in regards to efficient and accurate customer and call handling.
• Must be able to communicate clearly with a pleasant speaking voice when answering incoming calls & overhead paging.
• Personable, resourceful, problem solving, supportive and helpful to callers whom include patients, patients families, CHOP employees and other external.
• Ability to efficiently and effectively multi-task using a variety of systems while following call handling procedures.
• Works well within a team atmosphere
• Flexibility and ability to adjust to change based on needs of department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees