Communications Operator, Jewish Hospital, 8a-4:30p
About The Position
The Communications Operator serves as the initial point of contact for UofL Health, providing a welcoming, helpful, and courteous experience to all patients, families, physicians, visitors, co-workers, and other internal and external customers. The primary goal is to ensure a positive impression and a comfortable experience for all callers seeking assistance or information, addressing their immediate needs and concerns appropriately. This role involves assisting patients, visitors, employees, physicians, and medical staff professionally, providing information on on-call staff, appointment locations, facility details, and paging services. The operator is also responsible for managing all emergency alerts, ensuring timely notification of responders with code type and location. The Communications Operator is expected to uphold UofL Health's customer service standards, adhere to established policies and procedures, and consistently demonstrate a positive demeanor reflecting the organization's commitment to service excellence.
Requirements
- High School diploma or GED/equivalent
- One (1) year of experience in a communications/operator role
- Displays service excellence – responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information
- Remains organized – manages time effectively, keeps tasks appropriately prioritized
- Displays flexibility – able to change directions as needed for the good of the department or organization
- Strong Interpersonal skills – can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility
- Knowledge of multiline phone system, ACD and equipment
- Can operate all functions of TDD phone for the hearing impaired
- Can operate all functions of AT&T Language Line
- Understands functions of SMS, patient information and screen codes
- Ability to monitor and understand functions of Code/Alarm panels and Code procedures
- Must be able to communicate effectively in both verbal and written formats
- Must be comfortable with regular telephone usage and telephone etiquette
- Able to think through a variety of complex situations, determine possible solutions and implement the best option
- Excellent computer skills are required
- Familiar with functions of Microsoft Word and Excel software
- Must have the capacity to learn other relevant systems and databases, as needed
- Able to complete Crisis Prevention Intervention (CPI) training and to perform as needed (required for positions at Peace Hospital)
Nice To Haves
- Three to five (3-5) years of experience in a communications/operator role
Responsibilities
- Monitors hospital communications systems (e.g., Simplex Fire Alarm)
- Monitors various codes and alarms in the area
- Efficiently and effectively follows existing communications processes and procedures
- Communicates with internal and external customers, using basic medical terminology appropriately
- Pages physicians/staff and conducts overhead pages
- Coordinates and implements process for providing personnel with pagers (e.g., activating spare pagers, exchanging pagers, setting up page copy, etc.)
- Maintains, updates and delivers on-call schedules from approximately eighty services
- Continuously maintains changes and additions of multiple services that provide scheduling of Attendings, Residents, Interns and staff; and, provides updates to all necessary areas in a timely manner
- Completes routine clerical duties
- Maintains compliance with all company policies, procedures and standards of conduct
- Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
- Performs other duties as assigned
- Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
- Maintains confidentiality and protects sensitive data at all times
- Adheres to organizational and department specific safety standards and guidelines
- Works collaboratively and supports efforts of team members
- Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
