Hospital Director

MedVet•Dallas, TX

About The Position

The Hospital Director (HD) provides hospital leadership in partnership with the Medical Director (MD) to lead the Healthcare Team. The HD is the local leader of Clinical Services, which includes all non-veterinarian Healthcare Team members. The role promotes a culture that supports the development of engaged and empowered employees who deliver the MedVet experience in a healthy and sustainable manner while living the company’s core values of Teamwork, Leadership, and Compassion. Dyad leadership represents all employees, fosters diversity of thought, and draws on the experience and skills of the Medical Services and Clinical Services Teams. The Hospital Director leads the hospital’s Emergency and Specialty services in partnership with the MD and directs the Clinical Services team. The role works with hospital leaders and other teams to support high-quality patient, client, and referral partner experiences, manage budgets, maintain operational systems, and address regulatory compliance and concerns. The position also provides phone support to Clinical Managers for urgent issues.

Requirements

Minimum of 5 years’ experience in a leadership role.
Knowledge of Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook.
Excellent interpersonal, customer service, and communication skills.
Ability to work well in a fast-paced environment.
Employment is dependent upon passing a drug screen and background check.

Nice To Haves

Experience in the healthcare and/or veterinary industry is a plus but not required.
Bachelor’s degree or equivalent education is preferred.

Responsibilities

Foster a culture that supports engaged and empowered employees and continuous improvement.
Partner with the Medical Director as an overall leader of the hospital, directing Emergency and Specialty services through dyad leadership.
Lead and direct the hospital Clinical Services team, including hiring, onboarding, employee development, and employee issues, partnering with Medical Services, HR, or other teams as needed.
Work with the Medical Director to ensure the Healthcare Team has the resources and tools needed to deliver high-quality patient, client, and referral partner experiences.
Collaborate with the Medical Director, Regional Leadership, and Finance to prepare and manage the hospital and capital budgets.
Work with Clinical Managers in Specialty and ER to develop and maintain systems for communication and patient handling between departments, including transfers, after-hours exams, and transport among hospitals.
Help ensure the hospital complies with federal and state regulatory policies.
Ensure referral partner relationships are strong and growing.
Support the Clinical Management team in resolving patient care issues, client complaints, and referral partner concerns.
Maintain a hospital complaint and adverse event log and address themes with the Medical Director.
Provide 24/7 phone support to hospital Clinical Managers for urgent issues.