Hospice RN Administrator I

Gentiva Hospice•Oxford, NC

12d

About The Position

The Administrator RN I provides strategic leadership and operational oversight for an assigned hospice location with a developing census. The role leads day-to-day operations and interdisciplinary teams to ensure high-quality, patient-centered care while meeting organizational goals, regulatory requirements, and community needs. Responsibilities span team leadership and development, financial performance, community outreach, human resources, office operations, and relationship-building with the Governing Body, referral partners, and the community. The Administrator is accountable for clinical quality, operational performance, and sustainable census growth. The role promotes continuous quality improvement and compliance with applicable accreditation, licensing, regulatory, state, and federal requirements. It includes developing and implementing policies and procedures with the Governing Body; hiring, supervising, evaluating, educating, and supporting employees and other personnel; and planning and monitoring operational and financial performance. The Administrator also oversees service documentation, patient-care quality, safety, complaints and incidents, vendor contracts, marketing materials, and family satisfaction. Routine patient visits and participation in an on-call schedule may be requested.

Requirements

Registered Nurse with at least an Associate’s Degree in Nursing.
At least one year of management or supervisory experience.
At least two years of hospice or home-care experience.
Meet all state-specific requirements for the Administrator role.
Current license to practice nursing in the state of employment, if applicable.
CPR certification.
Current automobile insurance and a valid driver’s license.
Strong understanding of hospice regulations, compliance, and Medicare conditions of participation.
Proven ability to manage teams, budgets, and interdisciplinary operations.
Exceptional communication, organizational, and leadership skills.
Commitment to high-quality, compassionate care for patients and families.

Nice To Haves

Bachelor’s degree in nursing (BSN) from an accredited school of nursing.
Three to five years of healthcare sales or management experience.
Three years of direct patient-care experience in a clinical setting.

Responsibilities

Lead the hospice program and assigned location, including clinical quality, operational performance, and sustainable census expansion.
Promote continuous quality improvement and monitor compliance with accreditation, licensing, regulatory, state, and federal requirements.
Develop, recommend, and implement policies and procedures in collaboration with the Governing Body.
Manage human resources, including selection, supervision, evaluation, qualification, assignments, workload distribution, orientation, training, continuing education, and timely disciplinary action.
Keep employees informed, conduct and document staff meetings, and support employees when issues arise.
Collaborate with the Governing Body, corporate leadership, and employees to set performance goals, monitor progress, and redirect efforts when needed.
Plan and organize office operations and resources, direct multiple teams when applicable, prioritize work, and take corrective action to meet goals.
Manage outside service providers and contracts, and participate in selecting outside sources for needed services.
Ensure service documentation is accurate and timely, and monitor and supervise patient-care quality.
Process emergency calls and requests for assistance, help solve patient problems across care settings, and work with physicians, patients, families, staff, and others to address concerns.
Prepare, monitor, and review monthly bills, supply costs, expense requests, mileage reimbursement, payroll, and other expenses.
Manage budgets, complete scheduled financial reviews and budget worksheets, justify variances, control overtime and temporary staffing, and seek cost reductions without compromising quality.
Assess location and team performance and recommend market opportunities, programs, services, space, and other resource needs.
Ensure marketing and public information materials and activities are accurate.
Provide a safe environment and investigate and report incidents, accidents, grievances, complaints, medication errors, and other problems; implement corrective or preventive actions.
Supervise and evaluate family satisfaction surveys and incorporate safety topics into staff meetings.
Review safety policies and procedures, including the Emergency Preparedness Plan, and ensure employees understand their safety responsibilities.
Conduct routine patient visits in homes or institutional settings and/or participate in an on-call schedule, if requested.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program for full-time associates.
Generous paid time off and seven paid holidays for full-time associates.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
Education support and tuition assistance, including ASN-to-BSN and BSN-to-MSN programs, for full-time associates.
Free continuing education units (CEUs) for full-time associates.
Company-paid life and long-term disability insurance for full-time associates.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates.