Hospice Psychosocial Clinical Manager

Goodwin Living•Falls Church, VA

About The Position

The Hospice Psychosocial Clinical Manager leads psychosocial services that support the emotional, social, spiritual, and practical needs of hospice patients and their families. The manager supervises assigned social work, spiritual care, and bereavement staff; supports coordinated, individualized care; and promotes staff development and quality improvement. The role also includes direct patient and family support, assistance with bereavement services, coverage for other clinical managers, and other assigned duties.

Requirements

Master of Social Work from a program accredited by the Council on Social Work Education.
Maintain licensure required for the assigned services and practice location.
At least one year of social work experience in a healthcare setting.
Demonstrated skills in psychosocial assessment, grief and loss, crisis response, interdisciplinary collaboration, staff coaching, conflict resolution, and electronic documentation.
Ability to provide bereavement services appropriate to training and experience and to meet any additional qualifications required for assigned clinical supervision.

Nice To Haves

Licensed Clinical Social Worker.
Three years of hospice or palliative care experience.
Prior supervisory experience.

Responsibilities

Supervise assigned team members; coordinate schedules and caseloads; arrange coverage; and monitor visits and documentation to support timely services and manageable workloads.
Participate in hiring, orientation, competency assessment, performance evaluations, coaching, and corrective action, and arrange discipline-specific clinical supervision by appropriately qualified professionals.
Oversee psychosocial assessments and care plans addressing patient goals, caregiver stress, coping, family dynamics, financial concerns, cultural needs, and available support systems.
Provide social work visits and patient or family support during vacancies, absences, urgent needs, or increased census, within professional qualifications and scope of practice.
Participate in interdisciplinary group meetings, lead family conferences as needed, and coordinate advanced care planning, community resources, care transitions, and placement support.
Partner with chaplains and other clinicians to address spiritual needs, family conflict, ethical concerns, and safety risks while respecting individual beliefs, preferences, and choices.
Assist with bereavement services and provide coverage during staff absences, vacancies, increased workload, or other operational needs.
Complete or support bereavement risk assessments, individualized follow-up plans, condolence calls, family outreach, and timely documentation.
Provide grief support and counseling within professional scope and competency; assist with support groups, educational resources, memorial services, and community referrals.
Identify elevated bereavement risk or urgent mental health concerns and coordinate appropriate follow-up, qualified clinical consultation, or emergency response.
Maintain continuity throughout the required bereavement follow-up period, track outstanding contacts, and communicate coverage needs and unresolved concerns to leadership.
Support compliance with applicable hospice requirements, accreditation standards, confidentiality obligations, professional standards, and agency policies.
Review records and service trends and address missed visits, overdue assessments, incomplete care plans, documentation gaps, and delayed bereavement follow-up.
Participate in quality assessment and performance improvement, incident and complaint review, survey readiness, staff education, and corrective action follow-up.
Collaborate with hospice leadership on staffing, service capacity, resource use, and workflow improvements; complete assigned reports and communicate barriers promptly.