Hospice Intake Admissions Coordinator

Eden Health • Reno, NV

2d • Onsite

About The Position

The Hospice Intake Admissions Coordinator is responsible for managing patient information in the electronic health record (EHR), coordinating patient schedules to ensure satisfaction and continuity, and reviewing medical records for completeness. This role involves proactively retrieving missing information, attaching documents, monitoring and requesting unsigned provider orders, and handling requests for medical records. The coordinator also reviews documentation for completeness according to regulatory requirements, answers phones, updates patient demographic data, processes mail and faxes, and assists management with various administrative tasks. Additionally, the role includes filing, printing, copying, organizing patient folders, reviewing charts for billing accuracy, providing backup to team members, and participating in quality assurance activities.

Requirements

• High school diploma or equivalent required
• General clerical, data entry and excellent organizational skills
• Able to communicate effectively in English verbally and in writing
• Working knowledge of computer software programs
• Valid driver’s license and reliable transportation
• Able to pass criminal background check and national sex offender clearance
• Must be able to physically report to administrative office for entire shift. This is not a remote position.

Nice To Haves

• Healthcare experience preferred
• Medical terminology desired
• EHR medical record documentation experience preferred

Responsibilities

• Data enters patient information into the electronic health record (EHR)
• Coordinates patient scheduling and guarantees patient satisfaction by creating consistency and continuity with the patient’s schedules
• Reviews medical record for completeness and is proactive to retrieve any missing information
• Attaches documents related to patient files received via fax, scan or mail into the EHR
• Monitors aged unsigned provider orders and submits requests for these to be signed to providers and tracks them closely per regulatory requirements
• Receives and responds to written and verbal requests for medical records, transports/transfers records to requesting area
• Reviews Face-to-Face and referral documentation for completeness/adequacy per regulatory requirements
• Answers and transfers phones quickly and efficiently
• Uses EHR to obtain and update patient demographic data accurately
• Processes incoming/outgoing mail and faxes as needed
• Assists management with typing, filing and computer related tasks as needed
• Files, prints, faxes, copies, cleans, organizes and assembles new patient folders as assigned
• Reviews patient charts for billing accuracy and follows up with any unmet requirements timely to ensure timely billing and documents appropriately
• Provides backup to other Eden team members as assigned
• Participates in information management and quality assurance performance improvement (QAPI) activities

Benefits

• Benefits starting as early as 30 days after start date
• Employee Discounts on travel, resorts, car rentals, Columbia and so much more!
• Employee Hardship Fund
• Bonuses Program
• Employee Stock Program (ESOP)
• Employee Wellness. Family first culture
• Paid Time Off for a Personal Day of your choosing
• Financial Planning through Unum
• Free Counseling Sessions through Unum
• Training and educational Assistance
• Career Advancement Opportunities
• 401k Retirement Savings Plan
• Employee Stock Ownership Plan
• Flexible Spending Accounts
• Life, Accident, & Disability Insurance
• Paid Holidays
• Continuing Education Credits are paid for – we offer online and in-person education
• Discounts with AT&T Wireless, National and Enterprise car rentals
• Discounted tickets to a variety of events (Disney Land, Disney World, Universal Studios, SeaWorld, Local Concert/Sporting Events, Hotels/Resorts, etc.)
• Paid sick leave and vacation time – eligible employees start accruing time on their first day of employment
• Identity Theft Protection
• Employee Assistance Program
• Floating Personal Holiday – use it on your birthday or any other day of the year!
• Dental, Medical, Vision available for full-time status

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED