Hospice Intake & Admissions Manager

Jewish Social Service Agency • Rockville, MD

13d

About The Position

Hospice Intake & Admissions Manager Lead the front door to compassionate hospice care. JSSA's Hospice program is seeking an experienced and compassionate Intake & Admissions Manager to lead the clinical and administrative operations of our Intake and Admissions team. This critical leadership role oversees the referral, intake, and admission process, ensuring patients and families receive timely, high-quality service while supporting strong relationships with referral sources and community partners. As the Intake & Admissions Manager, you will provide direct supervision and clinical oversight to intake, admissions, and clinical liaison staff; support hiring, onboarding, competency validation, and performance management; and ensure adequate staffing to meet patient and organizational needs. You will serve as a key liaison across hospice departments, monitor admission quality and regulatory compliance, and use clinical judgment and operational expertise to resolve issues and improve processes. This position also plays an essential role in telephone triage and referral management, responding to inquiries from patients, families, discharge planners, and community partners, providing accurate information about hospice services, addressing clinical concerns, coordinating referrals, and supporting the conversion of inquiries into admissions. The manager serves as the clinical expert for intake and admission documentation, collaborates closely with liaison staff, and ensures all communications and EMR documentation are comprehensive, accurate, and timely. The ideal candidate is a strong nurse leader who is passionate about exceptional patient care, staff development, customer service, and continuous improvement. Responsibilities include evaluating referral and admission trends, analyzing operational data, conducting team meetings, communicating policy and regulatory changes, and providing hands-on clinical support as needed.

Requirements

• Bachelor of Science in Nursing (BSN)
• Active Maryland RN license
• Minimum two years of hospice clinical experience
• Experience leading and developing nursing staff
• Strong communication, organizational, and relationship-building skills
• Experience with EMRs, telemedicine platforms, Microsoft 365, and data analysis/reporting tools

Nice To Haves

• CHPN certification preferred

Responsibilities

• Lead the clinical and administrative operations of the Intake and Admissions team.
• Oversee the referral, intake, and admission process.
• Ensure patients and families receive timely, high-quality service.
• Support strong relationships with referral sources and community partners.
• Provide direct supervision and clinical oversight to intake, admissions, and clinical liaison staff.
• Support hiring, onboarding, competency validation, and performance management.
• Ensure adequate staffing to meet patient and organizational needs.
• Serve as a key liaison across hospice departments.
• Monitor admission quality and regulatory compliance.
• Use clinical judgment and operational expertise to resolve issues and improve processes.
• Manage telephone triage and referral management.
• Respond to inquiries from patients, families, discharge planners, and community partners.
• Provide accurate information about hospice services.
• Address clinical concerns.
• Coordinate referrals.
• Support the conversion of inquiries into admissions.
• Serve as the clinical expert for intake and admission documentation.
• Collaborate closely with liaison staff.
• Ensure all communications and EMR documentation are comprehensive, accurate, and timely.
• Evaluate referral and admission trends.
• Analyze operational data.
• Conduct team meetings.
• Communicate policy and regulatory changes.
• Provide hands-on clinical support as needed.

Benefits

• Mission-driven organization
• Meaningful impact on patients, families, and clinical teams
• Work alongside dedicated professionals committed to delivering compassionate care
• Compensation is based on experience; range beginning at $100,000

What This Job Offers

• Job Type: Full-time
• Career Level: Manager