Hospice Branch Administrator

Graham Healthcare Group • Troy, MI

19d • Onsite

About The Position

Graham Healthcare Group is seeking a Hospice Branch Administrator to support branch operations through scheduling and communication tasks. The role serves as the primary contact for incoming branch calls and assists patients, families, facility partners, and staff with scheduling inquiries. It coordinates respite referral documentation, prepares and distributes meeting materials, and supports effective communication within the Hospice department in collaboration with the Hospice Scheduling Specialist.

This is an on-site role in Troy, Michigan, with hours Monday through Friday, 8:00 AM to 5:00 PM, and a stated 40-hour workweek. Compensation is $19.00–$23.00 per hour, with a maximum cap of $23.00.

Requirements

• High school diploma or GED equivalent.
• Proven experience in administrative roles within healthcare, particularly in hospice or similar settings.
• Strong organizational skills and ability to manage multiple tasks and responsibilities.
• Proficiency in Microsoft Office applications and ability to adapt to new software platforms.
• Excellent communication skills and ability to collaborate with a diverse team.
• Ability to maintain confidentiality and professionalism when handling sensitive information.

Nice To Haves

• Further education or certification in healthcare administration.

Responsibilities

• Act as the primary contact for branch-specific calls, addressing inquiries and resolving scheduling needs.
• Support coordination within the branch and with Hospice Scheduling Specialists.
• Work with branch staff to support operational flow and patient care coordination.
• Collect and send documentation for same-day or next-day respite and travel transfers, ensuring referrals are clear and accurate.
• Manually fax scheduling documents approved by the direct leader when BI automation encounters issues.
• Order and manage approved office supplies for Hospice branch operations.
• Maintain the Hospice department mail process, including timely distribution and processing of correspondence.
• Inform Facility Management of broken office equipment in the Hospice department.
• Prepare branch meeting materials by printing and organizing documents while remaining available for phone duties.
• Update and prepare the end-of-day report using the company-approved template, communicating essential field and triage information to after-hours and weekend teams.

Benefits

• Medical, dental, and vision insurance options for employees and their families.
• Company-paid life insurance and disability benefits.
• Pre-tax FSA and HSA plans.
• 15 days of PTO, increasing with tenure, plus 6 paid holidays and 1 personal day.
• Company-offered 401(k) plan and pension.
• 90% tuition discounts for selected courses offered by Purdue and Kaplan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED