Branch Administrator

Dobbs Equipment, LLC• Riviera Beach, FL, US, FL

1h•Onsite

About The Position

Dobbs Equipment is seeking a Branch Administrator to perform a full range of administrative and sales support duties for a dealership location. This is a full-time, in-office, non-exempt position. The role supports branch departments and customers, coordinates day-to-day administrative and account activities, and assists the sales team with customer and equipment-related needs. The position requires customer service and administrative support experience, strong organizational and communication skills, broad computer skills, and the ability to work independently and solve problems. A two-year college degree or heavy equipment sales experience may be substituted or combined with education. A valid driver’s license and clean driving record are required; bilingual ability is a plus. The work environment is usually quiet, with occasional exposure to wet or humid conditions, moving mechanical parts, and outdoor weather. The role involves standing, walking, handling objects, reaching, talking and hearing, and regularly lifting or moving up to 50 pounds and occasionally up to 100 pounds.

Requirements

Valid driver’s license and ability to maintain a clean driving record.
Customer service experience.
Administrative support experience.
Two-year college degree or heavy equipment sales experience; experience may be substituted for or combined with education.
Highly developed organization and communication skills.
Broad computer skills; PC literacy and proficiency with Microsoft Office, especially Excel and Outlook.
Ability to communicate effectively with teammates and customers.
Strong problem-solving skills.
Ability to self-manage and self-motivate.
Ability to understand and carry out written, oral, or diagrammed instructions using common sense.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to learn quickly and think creatively.
Ability to meet the described physical demands, including regularly lifting or moving up to 50 pounds and occasionally up to 100 pounds.

Nice To Haves

Bilingual ability.

Responsibilities

Enter service team payroll hours daily and process branch payroll weekly using ADP.
Provide administrative support to branch departments, including parts, sales, and service.
Handle incoming and outgoing phone calls and email correspondence.
Assist walk-in customers by asking basic qualifying questions about rentals, demos, and sales to generate business.
Coordinate with local vendors to ensure services such as plumbing, air conditioning, and landscaping are completed properly.
Maintain a welcoming store image and stock and organize office supplies and other items.
Lead branch and regional events, including customer appreciation events.
Deposit cash daily and manage petty cash.
Issue purchase orders and approve invoices when necessary.
Work with DHQ to open customer in-house and Power Plan accounts.
Reconcile the P-Card credit card statement.
Set up new vendor accounts with DHQ when needed.
Process check requests.
Create customer invoices, including ad-hoc and proforma invoices when needed.
Assist the Salesman and General Manager with collecting on aged accounts.
Work with Credit and Payments and customers to keep accounts under 60 days.
Review customer accounts and contact Power Plan representatives to resolve issues, match transactions, and request credits.
Participate in weekly accounts receivable calls with Headquarters.
Maintain accurate and timely records, including rental and demo agreements, requests, filing, and correspondence with DHQ.
Support territory managers and ISR staff with customer or equipment issues.
Work with company personnel to locate equipment and determine availability at the branch and other branches.
Become familiar with DIT (Dealer Inventory Tracking) and provide backup to the branch ISR for inventory and yard duties.
Assist the sales team with hiring haulers for equipment transfers and rental moves.