Branch Administrator

Complete Landscaping•Bowie, MD

12d•Onsite

About The Position

The Branch Administrator supports branch and/or regional operations and Corporate functional departments by accurately and promptly carrying out administrative functions. Duties span office administration, fiscal support, contract administration, and human resources. The role is based in Bowie, Maryland, and requires regular, on-time attendance at the established work location. The administrator works with employees, customers, vendors, applicants, business development, marketing, customer service, and Corporate teams, while protecting sensitive company information and meeting company deadlines.

Requirements

High school diploma or equivalent.
Two to four years of related work experience.
Strong internal and external customer service skills and a positive, professional demeanor.
Effective oral and written communication skills, including the ability to speak effectively with employees individually or in groups.
Strong attention to detail and organizational skills.
Ability to work within time constraints with limited supervision, prioritize workload, and change direction quickly based on deadlines.
Ability to adapt to changing priorities and manage multiple tasks while maintaining attention to detail.
Intermediate to advanced understanding of Microsoft Office Suite, CRM, and ERP systems.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to read, write, and comprehend English.
Regular, on-time attendance at the established work location.
Ability to think rationally and maintain positivity and professionalism in a fast-paced, high-stress environment.
Ability to talk, hear, see, sit, stand, and walk; see at close and distant range and peripherally; perceive depth; and adjust focus.
Frequent use of hands to manipulate, handle, or feel objects, tools, or controls; occasional lifting or moving of up to 25 pounds.

Nice To Haves

Bachelor’s degree in Business Administration, Human Resource Management, or a similar field.
Valid driver’s license in the state of employment.
Certified Public Notary license in the state of employment.
Bilingual English/Spanish skills, including the ability to read, interpret, and translate documents and make verbal presentations.

Responsibilities

Assist with organizing company functions and meetings, including facility allocation and catering.
Perform general clerical duties such as typing, faxing, scanning, answering phones, greeting visitors, and filing.
Schedule office machine maintenance and assist with general IT requests, including cell phone management.
Monitor office supply inventory, handle requests, and complete online orders.
Welcome and direct visitors, vendors, and applicants as front desk administrator.
Meet company-driven deadlines and protect sensitive company data by following internal security controls.
Assign system-generated purchase orders upon request and reconcile vendor invoices against open purchase order reports.
Analyze reports and job data for discrepancies or issues and share findings with the Office Manager or Controller.
Manage assigned stages of the work order process, including quote creation, approval, scheduling, and closure.
Process non-recurring accounts receivable invoices accurately and on time.
Assist Business Development with contract proposals, RFPs, and customized sales and marketing materials; consult with Marketing and Customer Service as needed.
Set up and remove maintenance accounts in computer-based systems used for branch operations.
Generate renewals and revisions of active maintenance contracts and handle assigned portal activity for key clients and chain accounts.
Maintain the subcontractor list for contract and insurance compliance.
Reconcile employee timecards and enter data into computer-based systems.
Answer general employee questions using working knowledge of the company Employee Handbook and facilitate communication between employees and Corporate functional groups.
Assist with recruiting, employee onboarding, orientation, and offboarding as needed.
Assist with annual healthcare open enrollment and process employee status-change paperwork, ensuring information is complete, accurate, and compliant.
Review and process payroll variances, including missed pay, additional pay, and correction requests.
Ensure I-9 documents are accurate and employee records are maintained in compliance with federal regulations.
Review and submit incident reports through the online system.
Perform other duties as assigned.