Hospice Administrative Assistant – Multi-Location Support
About The Position
Ovation Hospice is committed to providing compassionate, high-quality hospice care to patients and families during one of the most important and meaningful times of life. Our team works together across our Salt Lake City, Denver, and Phoenix locations to ensure patients and families receive exceptional support and care. We are looking for a Hospice Administrative Assistant to join our Denver team and provide centralized administrative and phone support across all three Ovation Hospice locations. The Hospice Administrative Assistant will serve as an important first point of contact for Ovation Hospice. This position will primarily be responsible for answering and directing incoming calls for our Salt Lake City, Denver, and Phoenix locations, while also providing general administrative and office support for our Denver branch. This is an excellent opportunity for someone who is organized, dependable, professional, compassionate, and enjoys helping others. The ideal candidate will be comfortable working in a fast-paced healthcare environment and understand the importance of providing a warm and professional experience to patients, families, referral partners, employees, and visitors.
Requirements
- Compassionate and professional
- Friendly and comfortable speaking with people over the phone
- Organized and detail-oriented
- Dependable and able to work independently
- Comfortable managing multiple phone calls and competing priorities
- A strong communicator
- Comfortable using computers, email, Microsoft Office, and other office systems
- Able to maintain confidentiality and handle sensitive information appropriately
- Someone who enjoys being part of a team and helping wherever needed
Nice To Haves
- Previous healthcare, hospice, home health, senior care, medical office, or customer service experience preferred.
- Previous administrative or receptionist experience is a plus.
- Hospice experience is helpful but not required.
- High school diploma or equivalent preferred.
Responsibilities
- Answer incoming calls for all three Ovation Hospice locations.
- Professionally greet patients, families, referral sources, vendors, and community partners.
- Accurately identify the purpose of each call and route it to the appropriate team member.
- Take clear and accurate messages and ensure appropriate follow-up.
- Recognize time-sensitive or urgent calls and communicate them appropriately.
- Maintain a professional, compassionate, and helpful phone presence.
- Provide general administrative support for the Denver office.
- Receive and distribute mail, packages, and deliveries.
- Assist with ordering and maintaining office supplies.
- Help maintain an organized, clean, and welcoming office environment.
- Assist with filing, scanning, copying, data entry, and other administrative tasks.
- Support meetings, team events, and other office needs.
- Assist the Administrator and leadership team with administrative projects as needed.
- Assist with maintaining organized administrative records and documentation.
- Support the team with basic administrative tasks related to patient and employee needs.
- Maintain confidentiality and follow HIPAA requirements.
- Communicate professionally with patients, families, facilities, referral partners, vendors, and employees.
- Assist other team members as needed to help ensure smooth day-to-day operations.
Benefits
- Competitive benefits package
- Opportunity to grow with an organization that is passionate about providing exceptional hospice care.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
