HOPE NAVIGATOR I - 60025717

State of Florida • Tallahassee, FL

71d • Onsite

About The Position

Hope Florida Is A Pathway To Prosperity, and in this rewarding position as a Hope Navigator you will guide Floridians to prosperity by identifying goals and barriers, referring to local, community-based partners, and give one on one support to develop a plan to achieve economic self-sufficiency.

Requirements

• Two years of experience in customer service or case management in a social service’s setting. Or an associate degree from an accredited college or university.
• Knowledge and proficiency in the use of Microsoft applications (Excel, Word, Power Point Share Point) and other required computer software applications.
• Valid Driver’s License.
• The normal work schedule is 8am-5pm, Monday-Friday.
• Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days.
• Knowledge of customer service skills; ability to conduct fact-finding research; utilize problem-solving techniques; ability to use computer and software required; understand and apply applicable rules, regulations, policies, and procedures relating to job related activities; plan, organize and coordinate work assignments; manage time and communicate effectively; establish and maintain effective working relationships with others.
• Candidate Profile (application) must be completed in its entirety.
• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• Only US citizens and lawfully authorized alien workers will be hired.
• All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).
• Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.

Nice To Haves

• One year of case management experience is preferred.

Responsibilities

• Receive calls from the Hope Line, acting as a navigator for customers regarding available programs and optional methods of attaining resources to meet the customer’s goals.
• Conduct a person-centered, critical needs assessment to identify the customer’s critical needs, formulate an appropriate list of referrals to partners that can assist the customer with services to meet their needs.
• Document all pertinent information and ensure that all appropriate forms are completed and uploaded into the program data tracking system accurately and timely.
• Provide follow-up and monitor connections to service delivery. Prepare correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
• Assist customers in identifying and applying for appropriate benefits and services, provide referrals to other state agencies and other resources to support individuals and families.
• Participating in team meetings, community activities, outreach events, emergency or natural disaster response efforts, and other team efforts as required.
• Build and maintain relationships with respect, trust, sensitivity and confidentiality to customers, coworkers and community stakeholders and partners.
• Actively participate in ongoing cross-program training and team meetings.

Benefits

• No state income tax for residents of Florida.
• State Group Insurance coverage options (for OPS employees who are reasonably expected to work 30 hours or more per week on average), including health, life, dental, vision, and other supplemental insurance options.
• Savings & Spending Accounts.
• 401 (a) FICA Alternative Plan administered through VALIC

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree