Hope Mentorship Care & Support Coordinator

Hope Inspire Love•Manheim Township, PA

10d•Onsite

About The Position

The Mentorship Care & Support Coordinator provides relational oversight and coordination for mentorship matches, ensuring relationships are safe, supported, and well-resourced. This role bridges care coordination and program support by facilitating intakes and match placements, supporting ongoing mentor-mentee relationships, and connecting participants to appropriate resources. This position is ideal for someone with a background or strong interest in social work, case management, advocacy, or human services who is energized by relational work, discernment, and community connection. The primary purpose of this role is to ensure mentorship relationships are safe, supported, and thriving by providing ongoing care, oversight, and coordination for mentor-mentee matches while connecting participants to appropriate resources and supports.

Requirements

Relational, warm, and highly trustworthy
Skilled in discernment, listening, and healthy boundary-setting
Comfortable navigating complex relational and emotional dynamics with steadiness and care
Organized and able to manage competing priorities with clarity and responsiveness
Passionate about building healthy, safe, consistent, supportive, and life-giving relationships
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Gmail, Docs, Sheets, Calendar)
Ability to work some evenings and weekends as program needs require
Valid Pennsylvania driver’s license, current insurance, and a clean driving record
Successful completion of a criminal background check, including FBI fingerprint clearance
Commitment to Hope Inspire Love’s Statement of Faith, Core Values, Community Statement Policy, Confidentiality Policy, and other policies.
Demonstrated enthusiasm for and commitment to supporting the mission of Hope Inspire Love

Nice To Haves

Experience in or strong interest in social work, case management, advocacy, or trauma-informed care strongly preferred.
Candidates with a background in social work, particularly those holding a BSW or LSW, are highly encouraged to apply.

Responsibilities

Conduct mentor and mentee interviews and support trauma-informed assessments
Facilitate thoughtful match placement based on safety, fit, and relational stability
Support onboarding processes that build clarity, trust, and consistency
Assist in evaluating match fit and supporting transitions when needed
Provide ongoing oversight and support for active mentorship matches
Lead check-ins and relational support conversations that strengthen trust and connection
Support mentors in navigating boundaries, challenges, and relational dynamics
Respond to emerging concerns and support repair and stabilization in collaboration with leadership
Offer crisis support as needed within program protocols
Connect mentees and families to internal and external community resources
Maintain and update a network of relevant supports and services
Support referrals that promote stability, growth, and well-being
Advocate for mentee needs within broader systems of care when appropriate
Coordinate mentor trainings, gatherings, and relational community events
Support the development of programming that strengthens match health and engagement
Participate in staff meetings, trainings, and team collaboration
Assist in mentor recruitment, engagement, and retention efforts
Maintain accurate, timely, and confidential documentation for mentor and mentee records across physical and digital systems, including Monday.com
Adhere to organizational and program policies, including confidentiality standards, remote work expectations, and secure file management practices
Support fundraising and community engagement activities as needed