Volunteer & Care Support Coordinator
About The Position
The Volunteer & Care Support Coordinator is responsible for the day-to-day coordination and execution of the volunteer program, ensuring consistent, accurate, and timely support for volunteers, patients, and staff. This role contributes directly to the patient experience through both volunteer coordination and scheduled care support coordination at our reception desk. The coordinator works collaboratively with team members to maintain a responsive, well-organized, and compassionate volunteer & care support program. While responsibilities are shared across the team, each coordinator holds clear ownership of specific functional areas to ensure accountability and continuity.
Requirements
- H.S. Diploma or equivalent
- Minimum of 2 years’ experience in healthcare, customer service, volunteer management, or a related setting
- Strong multitasking and organizational skills with the ability to prioritize tasks, work collaboratively as part of a team, and independently manage responsibilities efficiently
- Valid driver’s license and proof of insurance
- Ability to maintain confidentiality across all organizational functions
- Alignment with the philosophy and principles of hospice care
Nice To Haves
- Associate degree in human services, healthcare, business or related field preferred
Responsibilities
- Coordinates volunteer scheduling to ensure appropriate coverage for patient and non-patient needs
- Proactively identifies and addresses coverage gaps, ensuring follow-through until resolved
- Collaborate with clinical and administrative staff to align volunteer assignments with patient and organizational needs
- Serves as a primary point of contact for volunteer communications
- Ensures timely, clear, and complete responses to volunteers, staff, and internal inquiries
- Provides ongoing support and guidance to volunteers in a professional and compassionate manner
- Coordinates volunteer onboarding, including orientation and required documentation
- Ensures all onboarding requirements and competencies are completed prior to assignment
- Supports ongoing training and education efforts for volunteers
- Maintains accurate and up-to-date volunteer records, including availability, training status, and role assignments
- Ensures all documentation is completed in accordance with organizational policies and regulatory requirements
- Maintains data integrity within volunteer management systems
- Supports consistent implementation of volunteer processes and workflows
- Identifies operational issues and communicates them proactively
- Assists with program-related activities, including volunteer recognition and engagement
- Maintains strong working relationships with clinical and administrative staff
- Supports coordination of volunteer services through effective communication and responsiveness
- Participates in team meetings as appropriate
- Providing a professional, welcoming, and compassionate presence as a first point of contact
- Answering and triaging incoming calls, prioritizing urgency and patient needs in a fast-paced call center environment
- Documenting calls and inquiries appropriately to clinical and administrative staff
- Supporting clear, accurate, and timely communication between callers, visitors, and internal teams
- Facilitate the conversion of referrals to admissions through completion of the intake process as needed
- Assisting with administrative care tasks as needed to support daily operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
