Care Management Support Coordinator

Community Care of North Carolina Inc•Cary, NC

2d•Remote

About The Position

The Care Management Support Coordinator position is a non-clinician role that works in collaboration with the Care Management Team to support the multi-disciplinary team approach of patient care. Care Management Coordination supports both members and the CM (Care Management) Team by providing resources, requesting, and gathering appropriate documents, scheduling members for Care Manager follow up, and completing other delegated tasks to support the CM Team. The Care Management Support Coordinator will work remotely within regions to cover needs across the state.

Requirements

High school diploma or GED required, or Licensed Practical Nurse
2-4 years minimum experience in a health care setting required
Knowledge of and experience working in patient or clinical data systems
Computer skills required including various office software and the internet; experience with MS Office software preferred
Knowledge of state and federal benefits system
Excellent communication skills – oral and written
Proficient motivational interviewing skills
Organizational and time management skills
Sensitivity to diversity of cultures, language barriers, health literacy and educational levels
Knowledge of medical terminology
Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
Able to shift strategy or approach in response to the demands of a situation

Nice To Haves

2 or 4-year degree in health-related field preferred
Bilingual preferred

Responsibilities

Receive and document all referrals from various sources into the Care Management documentation platform.
Verify eligibility and demographic information.
May complete Health Risk Screenings as needed.
Assist with mailing educational materials, consent forms or other documents to the member as necessary.
Assist with referrals on behalf of the Care Management team.
Provide information for access and coordination of resources.
Assist member with care coordination and health care system navigation.
Provide culturally appropriate health education and information.
Provide general education and social support.
Advocate for members.
Assist with scheduling medical appointments and transportation as needed.
Assist to address with Social Determinants of Health as needed.
Access multiple EHR’s to obtain and upload into the care management platform.
Notify supervisor promptly of any issues with carrying out any duties assigned.
Adhere to CCNC (Community Care of North Carolina) Privacy and Security policies to ensure that patient and company data is properly safeguarded.
Abide by department guidelines, company policies, and HIPAA regulations.
Perform other duties that assist in keeping the operations organized and functional.
Attend departmental and corporate meetings, local and regional training, or other events as required.
Understand and uphold CCNC goals, objectives, and standards.