Honor Bar Attendant

Marriott•Naples, FL

10d•$19 - $19

About The Position

Facilitate positive guest experiences with in-room honor bars. Inventory honor bars, in-room accessories, and promotional materials, replacing items as needed. Maintain the cleanliness and appearance of each honor bar. Use software and handheld devices to record sales and take inventory as appropriate. Monitor product availability, expiration dates, and inventory levels to prevent stock-outs. Prepare a restocking cart and push it to floors where rooms are ready for inventory. Respond to guest requests and communicate honor bar operation issues to hotel management. Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; and complete safety training and certifications. Maintain a clean and professional uniform and personal appearance, protect confidential information and company assets, welcome and acknowledge guests, anticipate and address their service needs, and thank them with genuine appreciation. Meet quality expectations and standards, maintain positive working relationships, and support team goals. Communicate clearly and professionally. Perform other reasonable duties as requested by supervisors. The Ritz-Carlton describes its service culture as guided by its Gold Standards, including its Employee Promise, Credo, and Service Values, and emphasizes gracious, thoughtful luxury service.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to communicate clearly and professionally and maintain positive working relationships.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Facilitate positive guest experiences with the in-room honor bar.
Inventory honor bars, in-room accessories, and promotional materials, and replace items as required.
Maintain the cleanliness and appearance of each honor bar.
Use software and handheld devices to record sales and take inventory, as appropriate.
Monitor product availability, expiration dates, and inventory levels to prevent stock-outs.
Prepare a restocking cart and push it to floors where rooms are ready to inventory.
Respond to guest requests.
Communicate honor bar operation issues to hotel management.
Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information and company assets, and provide courteous guest service.
Meet quality expectations and standards, maintain positive working relationships, and support team goals.
Perform other reasonable job duties as requested by supervisors.