Homeowner Liability Property Adjuster -Consultant II / Senior Consultant I -Remote

Allstate•USA - TX (Remote), TX

6d•$77,500 - $105,800•Remote

About The Position

Consultant II / Senior Consultant I is responsible for investigating moderately complex and occasionally complex, represented and unrepresented claims. The individual also may handle moderate and occasionally complex CPL (comprehensive personal liability) claims. The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles property damage to third parties. This desk handles multiple types of homeowners, condos, boat, and ATV policies as well as all perils related to third party liability.

Requirements

3+ years of claims experience.
Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
Ability to work independently and remotely, while managing time efficiently.
Familiarity with insurance policies, coverage, and liability determination.
Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
Knowledge of innovative tools and platforms for effective claims evaluation.
The ability to handle condo claims and property liability.
Prior large loss claim and litigation handling.

Responsibilities

Negotiates and settles claims in accordance with business unit best practices.
Reviews estimates in preparation for claims settlement evaluation.
Coordinate the appraisal process for highly complex, disputed claims, ensuring adherence to policy provisions.
Determines and explains minimum coverage limits in moderately complex and occasionally complex claims involving single or multiple claimants, also determines claim value.
Sets initial reserve, updates reserve, documents rationale and claim summary notes.
Act as the primary point of contact for policyholder attorneys, leading direct negotiations to resolve disputes efficiently.
Draft and respond to attorney correspondence, requests for information, and demands to maintain compliance and mitigate legal exposure.
Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues.
Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decision-making process.
Analyzes contracts such as lease agreements and condominium documents.