Manager, Homeless Services

Hampton-Newport News Community Services Board•Hampton, VA

3d•Onsite

About The Position

The Hampton-Newport News Community Services Board is seeking a Full-Time Homeless Services Manager in Hampton, VA. This leadership role is responsible for overseeing critical, life-sustaining homeless services programs that support adults and families with complex behavioral health and housing needs. In this role, you will supervise a team providing outreach, residential services, case management, and crisis intervention to individuals experiencing homelessness. You will oversee program operations, staff performance, grant reporting, budgeting, and service delivery while ensuring compliance with agency standards and funding requirements. We offer competitive pay, strong benefits, professional development opportunities, and the ability to lead programs that directly impact vulnerable populations in our community.

Requirements

Bachelor's degree in Human Services or related field
Minimum of three (3) years of direct experience in homeless services
At least one (1) year of supervisory experience
Valid Virginia Driver's License
Thorough knowledge of homeless services, behavioral health, and case management practices
Strong understanding of Medicaid guidelines and service requirements
Knowledge of mental illness, substance use disorders, and co-occurring conditions
Ability to conduct assessments, service planning, and crisis intervention
Strong leadership skills with ability to supervise and develop staff
Ability to interpret policies, procedures, and program regulations
Strong communication, documentation, and reporting skills
Ability to build relationships with clients, staff, and community partners
Experience working with shelters, housing programs, and community resources
Ability to manage high caseload environments and prioritize competing demands
Must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test and employment reference checks.

Nice To Haves

Mission-driven leader passionate about supporting individuals and families experiencing homelessness, mental illness, and substance use disorders.

Responsibilities

Oversee the daily operations of homeless outreach and residential programs serving individuals with mental illness, substance use disorders, and co-occurring conditions.
Supervise staff, ensure quality service delivery, manage program performance, and support individuals experiencing housing instability through coordinated care and system navigation.
Supervise and support homeless outreach and residential staff providing case management, crisis intervention, and housing services.
Oversee client assessments, service planning, referrals, and coordination of care for individuals and families experiencing homelessness.
Ensure service delivery includes outreach, counseling, medication support, daily living assistance, and housing stabilization.
Manage caseload oversight (approximately 300 clients) and ensure continuity of care across service teams.
Monitor program performance, compliance, and service quality in accordance with agency and funding requirements.
Prepare grant reports, program reports, and compliance documentation for internal and external stakeholders.
Assist with budget development, financial monitoring, and oversight of program expenditures.
Coordinate services with community partners including shelters, hospitals, law enforcement, and behavioral health providers.
Participate in staff hiring, training, supervision, and performance evaluation.
Develop, recommend, and implement program improvements, policies, and procedures.
Respond to complex client situations and provide clinical and operational support to staff.
Ensure adherence to Medicaid, housing, and behavioral health service requirements.