Housing and Homeless Services Manager - (Human Services Manager)

Pierce County • Tacoma, WA

1d

About The Position

The Manager of Housing and Homelessness Services Division serves a key leadership role within Pierce County Human Services by overseeing supervisors and multidisciplinary teams responsible for homelessness response services, affordable housing initiatives, contract management, and compliance activities. This position provides strategic direction and operational leadership to ensure programs are aligned with County priorities, community needs, funding requirements, and evidence-based practices. The Manager supports the effective implementation of homeless housing interventions, affordable housing investments, and system performance goals while fostering accountability, collaboration, and continuous improvement across teams and contracted providers. This role requires a strong systems thinker who can navigate complex community challenges, build relationships across sectors, and drive forward innovative solutions to reduce homelessness and expand the affordable housing pipeline in Pierce County. The Manager regularly interfaces with service providers, local jurisdictions, healthcare and behavioral health partners, housing developers, and regional stakeholders to strengthen coordination and improve outcomes for residents experiencing housing instability. Through data-informed decision-making, strategic planning, and partnership development, the position helps advance a more equitable and responsive housing and homelessness system focused on prevention, housing stability, and long-term community impact.

Requirements

• Bachelor’s degree in social work, public or business administration
• Five (5) years of progressively responsible work experience that demonstrates the ability to perform the essential functions of the position
• Two (2) years in a managerial/supervisory role is required.
• A resume and cover letter are required for this position.
• Background check authorization and completion.

Nice To Haves

• Positions in specific program areas may require program-related experience, education and/or training

Responsibilities

• Manage all activities of the Housing and Homeless Services division, including, but not limited to, program management, supervision of assigned employees, contract compliance, and budget management.
• Utilize sound business and financial acumen to develop innovative human services plans and strategies using relevant data, trends, and research to determine needs, allocate resources, and make recommendations.
• Measure performance and improve the quality of services of assigned programs.
• Ensure that service delivery and programs comply with applicable laws, policies, and funder requirements.
• Maximize the services and outcomes within budgetary constraints
• Establish and maintain effective working relationships with County officials, funders, employees, and the public.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager