Home Shopping Department Manager, Hopewell Junction, NY

Albertsons • Hopewell Junction, NY

15h • Onsite

About The Position

Join Albertsons Companies for an exciting opportunity where innovation and customer service go hand-in-hand. We are looking for someone who wants to make an impact and lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Requirements

• Excellent customer service skills.
• Possess good communication skills, both verbal and written.
• Strong teamwork and interpersonal skills.
• Possess leadership skills and the ability to influence the work of others.
• Must be able to motivate team members to achieve department goals.
• Basic computer skills required.
• Selected candidate must be willing and able to work at any store within the union district per CBA.
• If new to the union, please note, you will have to pay an initiation fee as well as weekly dues.

Nice To Haves

• Basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.

Responsibilities

• Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution.
• Lead HOME SHOPPING Clerks/Shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines.
• Lead all aspects of Drive up and Go/ECom operations.
• Review and manage "Metrics That Matter" on a daily/weekly basis with Home Shopping staff and Store Director.
• Ensure the HOME SHOPPING department meets standards for cleanliness, organization and all marketing materials are fresh.
• Facilitate training for all Home Shopping employees, including "on-demand" employees.
• Ensure all Home Shopping employees are following proper processes and procedures.
• Ensure customer satisfaction with the HOME SHOPPING experience.
• Ensure all orders are shopped and staged on time prior to customer arrival time.
• Ensure all orders meet our 3Q's standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness).
• Facilitate store employee awareness, have Home Shopping huddles throughout the day.
• Ensure service centric customer facing employees can answer all Home Shopping FAQ's.
• Ensure service centric customer facing employees are handing out HOME SHOPPING flyers and "talking" HOME SHOPPING to our customers.
• Facilitate customer awareness of HOME SHOPPING services.
• Drive sales visiting neighboring businesses explaining HOME SHOPPING services.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed