Home Services Sales Manager

Airtron•Austin, TX

22h•Onsite

About The Position

The General Manager is responsible for the overall growth, profitability, and operational excellence for the Home Services Business Segment of the local Airtron Division. They oversee everything from high-level P&L management to the daily safety and morale of the field operations teams. The goal is simple: maximize revenue and profitability while ensuring every homeowner receives five-star service.

Requirements

5+ years in a leadership role within Home Services or a related blue-collar industry.
Strong ability to read and interpret P&L statements and balance sheets.
Proficiency with Field Service Management (FSM) software (e.g., ServiceTitan, Housecall Pro).
High emotional intelligence, conflict resolution, and "lead-from-the-front" mentality.
10+ years of leadership experience, with at least 5 years specifically in Residential HVAC Home Services.
Advanced proficiency in Field Service Management (FSM) software—specifically ServiceTitan or FieldEdge—and the ability to extract actionable data from them.
High Accountability: They take the hit for a bad month and give the team the credit for a great one.
Conflict Resolution: The ability to de-escalate a "Red-Label" angry customer or a heated dispute between a Lead Coordinator and a Service Tech.
Visionary Communication: Can sit in a crawlspace with a tech or in a boardroom with investors and speak both languages fluently.

Nice To Haves

Bachelor’s degree in Business or related field preferred; or equivalent field experience.
A Business degree is preferred, but "Street-MBA" experience (rising through the ranks from Tech to Manager) is highly valued if paired with strong financial literacy.

Responsibilities

Manage the budget, control labor costs, and optimize gross margins to hit monthly and annual EBITDA targets.
Monitor Key Performance Indicators (KPIs) such as technician productivity, install team productivity, average ticket size, replacement opportunity rates by technician, "callback" rates and NPS ratings by Division and by Technician.
Identify new local networking opportunities, or local partnerships to expand the customer base.
Ensure all field operations adhere to OSHA standards and local building codes, drive safety with a strong focus on leading indicators to keep the entire team safe.
Hire, onboard, and retain top-tier technicians, installers and office staff in a highly competitive labor market.
Implement ongoing technical and soft-skills training (customer communication, customer etiquette) for field staff.
Ensure all field team members follow the appearance and presentation standards for themselves and their vehicles to maintain the expected standards for the Airtron brand.
Resolve high-level escalations and maintain a stellar online reputation (Google Reviews, Yelp, etc.).
Work with the Sales Leadership and the sales team or lead technicians to improve "in-home" presentation and closing rates.
Provide support training and oversight to ensure sales teams are effectively using consumer financing on all replacement opportunities and monitoring applicable KPIs.
Partner with marketing teams to establish sufficient marketing budgets and ensure lead flow is consistent and cost-per-lead is sustainable.
Deep understanding of how to scale operations for the "100-degree weeks" and how to keep the team busy (and profitable) during the "shoulder seasons."
Oversight of high-value assets, ensuring trucks are rolling warehouses and inventory shrinkage is near zero.
A "zero-compromise" attitude toward OSHA standards, EPA certifications, and local building codes.
Proven ability to manage by the numbers: Gross Margin (target 45–55%+), Net Profit, Customer Acquisition Cost (CAC), and Callback Rates.
Ability to build an annual pro-forma and adjust real-time based on weather patterns and economic shifts.
Working with marketing to ensure the "Call Gap" is filled and that high-quality leads are being routed to the right Comfort Advisors.
Ensuring every touchpoint—from the wrap on the truck to the technician's boot covers—reinforces a premium service brand.