HIRING EVENT - HOME SERVICES DISPATCHER

Reliable Heating & Air•Kennesaw, GA

18h•Onsite

About The Position

The service dispatcher is accountable for planning and dispatching for the technicians in the most efficient, customer-focused manner to ensure we exceed our customers’ expectations as well as meet Reliable’ s operational and growth goals. This role involves answering emails from technicians, other departments, and within the department in a timely manner, and communicating daily within the team and with the Dispatch manager. The dispatcher will be shifting daily and throughout the day to support all service area field team members, scheduling quotes/return visits, adjusting routes, rescheduling customers, and monitoring the board for same-day and next-day availability. They will also adjust all booking platforms as needed and perform real-time invoicing for field team members, which includes verifying correct coding, making corrections, collecting payments as needed, and daily invoicing checks to ensure all calls were invoiced timely and completed for the day.

Requirements

Minimum of 2 years of dispatching, scheduling, or service coordination experience in a service-related industry (HVAC, plumbing, electrical, home services, or similar preferred).
Strong organizational skills with the ability to prioritize multiple tasks and adapt to changing business needs.
Excellent communication skills with the ability to interact professionally with customers, technicians, managers, vendors, and business partners.
Proven ability to thrive in a fast-paced environment while managing frequent interruptions and competing priorities.
Strong customer service mindset with a commitment to delivering an exceptional customer experience.
Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.
Experience using dispatching or field service management software; Service Titan experience strongly preferred.
Ability to analyze schedules, route efficiency, and job details to support operational goals.
Strong attention to detail, particularly with invoicing, payment collection, and data accuracy.
Geographic knowledge of the service area and/or ability to effectively utilize mapping and routing tools.
Dependable, self-motivated, and solution-oriented with a positive attitude.
Ability to work a flexible schedule, including evenings and weekends on a rotating basis.

Nice To Haves

Experience supporting HVAC, plumbing, electrical, or other field service organizations.
Previous experience with real-time dispatching and route optimization.
Experience processing invoices, collecting payments, and resolving customer concerns.
Familiarity with KPI-driven service operations, customer satisfaction metrics, and field technician performance management.

Responsibilities

Plans routes to minimize drive times and ensure best resources are assigned to the right calls
Dispatches work and modify/optimize schedules throughout the day
Liaison for the HVAC technicians/Plumbers/Electricians in the field for the CSRs, admin, and managers on the overall operations of the field team members
Promote and support the HVAC/Plumbing/Electrical growth plans by promoting all HVAC maintenance agreements, generator rentals and RENTAL offerings
Schedule engine updates for both the dashboard availability and dispatches
Create/Edit Invoices as well as analyze and review Invoices for customers/field technicians
Assists field team members on all items needed: accepting jobs, complaints, scheduling of jobs, days requested off, housekeeping and equipment issues, etc.
Provides ongoing support by frequently communicating with internal and external departments, vendors and or contractors
Coordinates transfer of equipment/material/and other supplies from office/warehouse to field operatives/field team members
Works with managers to resolve NPS concerns
Works directly with Independent Contractors who partner with the Company to provide services
Dispatches job/setting routes and sends information via Service Titan
Provides real time assistance for contractors for verification and customer concerns
Manages direct communication with customers
Other duties as assigned