Home Health Scheduling Coordinator

Pennant Group•Tacoma, WA

1d•Onsite

About The Position

Puget Sound Home Health & Hospice is seeking an experienced full-time Home Health and Hospice Patient Scheduling Coordinator. We are looking for someone just as passionate as we are about providing quality patient care. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. We are building Washington’s premier Home Healthcare agency through exceptional human beings, innovative processes, and accountability to patient care. We are the leading Home Health provider in Pierce County, Washington. For over 25 years, we've been bringing quality healthcare home. Our team is committed to providing "life changing service" to our patients and our community through collaboration with our community partners and local hospitals. We aspire to provide quality care to our patients and have received a Four Star Quality Rating from Medicare and Medicaid services, as well as the National Quality Approval Seal awarded by the Joint Commission.

Requirements

At least 2 years of medical office experience with scheduling duties
This is a fully on-site position, no possibility of remote work
Must be detail-oriented and adhere to compliance standards
Technical aptitude to learn and master agency software
Demonstrate cooperation & provide excellent customer service to patients & staff
Ability to multi-task and stay on task in a fast-paced office
Excellent team-oriented, verbal, and written communication skills

Nice To Haves

Preference given to those with home health/hospice experience as a scheduler
Experience with Home Care Home Base strongly preferred

Responsibilities

Act as primary home health and hospice scheduler for clinical staff
Ensures optimum staffing solutions by maintaining staff demographics, skill sets, availability, and productivity levels
Interface with contract, clinical, and office staff with a focus on collaboration and positive working relationships
Serves as the primary responder to all inbound calls and inquiries
Provides excellent customer service to patients, referral sources, and community contacts
Accurately addresses requests for schedule changes, caseload reassignments, recertification of services, new referral scheduling, and all other visit workflow as assigned
Communicates effectively and professionally regarding coordination of care expectations
Educates and enforces deadlines, schedule updates, and workflow requirements