Home Health Office Receptionist and CNA - Hybrid Role

All About Home Care•Houston, TX

17h•Hybrid

About The Position

We're looking for a versatile team member to fill a new hybrid role that blends front-office support with hands-on patient care. In this position, you'll primarily staff the front desk as our home health office receptionist, while also serving as a certified CNA available to complete field visits as patient care needs arise (field visits are typically completed within 45 minutes to a maximum of 1 hour.) We are a skilled home health company that provides skilled nursing, physical therapy, occupational therapy, speech therapy, home health aides and medical social workers. Since 2004, our mission has always been to offer a comfortable, and dignified service to our patients through the expertise of our professional and dedicated staff. Our many services are catered to the needs of our patients. We are seeking passionate healthcare professionals who aspire to advance their careers through service and treating those with medical needs. If this appeals to you, please apply with us today! We offer competitive salaries and benefits and growth opportunities! Here at All About Home Care , we know that our team of professionals is the best in the field! We also understand the key to providing our patients with the best healthcare experience and individual health outcomes, and we are dedicated to giving our team an outstanding work experience!

Requirements

Certified CNA
Ability to complete field visits within 45 minutes to a maximum of 1 hour
Proficiency in conducting oneself in a professional and courteous manner
Ability to serve as a receptionist and control access to the reception area
Skill in answering the telephone and receiving messages pleasantly and professionally
Ability to receive and submit faxed information
Understanding of and adherence to confidentiality of all Protected Health Information
Ability to ensure faxed information is submitted to the appropriate person
Capability to assist in the production and completion of requested documents, including plans of care
Attention to detail to ensure all documents are grammatically correct and properly spelled
Ability to ensure all office equipment is working and properly maintained
Proficiency in checking patient eligibility
Skill in entering patient data
Ability to schedule visits
Capability to prepare invoices for payroll
Ability to gather needed information for private billing and fax it to billing
Skill in coordinating with private insurance companies for authorization
Ability to check HMO status on the first of each month for all patients
Proficiency in adding new physician information into the system after collecting NPI and other required information
Ability to perform miscellaneous office tasks such as faxing, copying, answering phones, maintaining Excel spreadsheets, drafting memos, and other duties as assigned
Ability to provide safe and effective care to the sick and elderly
Skill in taking accurate temperature, pulse, respiration, and blood pressure
Ability to perform simple procedures as an extension of the therapy service, as directed
Adherence to Universal Precautions and handwashing before and after each patient visit
Ability to complete all work assignments and turn in notes as required by Agency policy
Understanding and adherence to established Agency policies and procedures
Ability to adhere to Agency standards and consistently interpret and accurately perform assigned responsibilities
Ability to maintain acceptable attendance
Willingness to report incomplete work assignments to the RN
Ability to maintain a clean, well-groomed appearance
Demonstrated effective time management through daily documentation
Willingness to attend position-related in-services, case conferences, and staff meetings
Willingness to attend all mandatory in-service programs as scheduled
Commitment to completing a minimum of 12 hours of in-service training per calendar year
Ability to maintain a clean and neat work environment
Demonstrated sound judgment and decision-making
Ability to coordinate care with the RN and report changes in patient condition
Willingness to participate in the Agency's QAPI meetings

Nice To Haves

Experience in home health
Experience with skilled nursing, physical therapy, occupational therapy, speech therapy, home health aides, and medical social workers

Responsibilities

Conducts self in a professional and courteous manner
Serves as receptionist and permits only authorized personnel beyond the reception area
Answers the telephone and receives messages in a pleasant, professional manner
Receives and submits faxed information
Ensures confidentiality of all Protected Health Information
Ensures faxed information is submitted to the appropriate person
Assists in the production and completion of requested documents, including plans of care and other documents as requested
Ensures all documents produced are grammatically correct and properly spelled
Ensures all office equipment is working and properly maintained
Checks eligibility for patients
Enters patient data
Schedules visits
Prepares invoices for payroll
Gathers needed information for private billing and faxes it to billing
Coordinates with private insurance companies for authorization
Checks HMO status on the first of each month for all patients, prints and files 3 pages per patient
Adds new physician information into the system after collecting NPI and other required information
Performs miscellaneous office tasks such as faxing, copying, answering phones, maintaining Excel spreadsheets, drafting memos, and other duties as assigned
Provides safe and effective care to the sick and elderly
Takes accurate temperature, pulse, respiration, and blood pressure
Performs simple procedures as an extension of the therapy service, as directed
Follows Universal Precautions and washes hands before and after each patient visit
Completes all work assignments and turns in notes as required by Agency policy
Understands and adheres to established Agency policies and procedures
Adheres to Agency standards and consistently interprets and accurately performs assigned responsibilities
Maintains acceptable attendance
Reports incomplete work assignments to the RN
Maintains a clean, well-groomed appearance
Demonstrates effective time management through daily documentation
Attends position-related in-services, case conferences, and staff meetings
Attends all mandatory in-service programs as scheduled
Completes a minimum of 12 hours of in-service training per calendar year (based on date of employment)
Maintains a clean and neat work environment
Demonstrates sound judgment and decision-making
Coordinates care with the RN and reports changes in patient condition
Participates in the Agency's QAPI meetings