Home Health Office Receptionist and CNA - Hybrid Role

All About Home Care•Houston, TX

1d•Hybrid

About The Position

We're looking for a versatile team member to fill a new hybrid role that blends front-office support with hands-on patient care. In this position, you'll primarily staff the front desk as our home health office receptionist, while also serving as a certified CNA available to complete field visits as patient care needs arise (field visits are typically completed within 45 minutes to a maximum of 1 hour.)

Requirements

Certified CNA

Responsibilities

Conducts self in a professional and courteous manner
Serves as receptionist and permits only authorized personnel beyond the reception area
Answers the telephone and receives messages in a pleasant, professional manner
Receives and submits faxed information
Ensures confidentiality of all Protected Health Information
Ensures faxed information is submitted to the appropriate person
Assists in the production and completion of requested documents, including plans of care and other documents as requested
Ensures all documents produced are grammatically correct and properly spelled
Ensures all office equipment is working and properly maintained
Checks eligibility for patients
Enters patient data
Schedules visits
Prepares invoices for payroll
Gathers needed information for private billing and faxes it to billing
Coordinates with private insurance companies for authorization
Checks HMO status on the first of each month for all patients, prints and files 3 pages per patient
Adds new physician information into the system after collecting NPI and other required information
Performs miscellaneous office tasks such as faxing, copying, answering phones, maintaining Excel spreadsheets, drafting memos, and other duties as assigned
Provides safe and effective care to the sick and elderly
Takes accurate temperature, pulse, respiration, and blood pressure
Performs simple procedures as an extension of the therapy service, as directed
Follows Universal Precautions and washes hands before and after each patient visit
Completes all work assignments and turns in notes as required by Agency policy
Understands and adheres to established Agency policies and procedures
Adheres to Agency standards and consistently interprets and accurately performs assigned responsibilities
Maintains acceptable attendance
Reports incomplete work assignments to the RN
Maintains a clean, well-groomed appearance
Demonstrates effective time management through daily documentation
Attends position-related in-services, case conferences, and staff meetings
Attends all mandatory in-service programs as scheduled
Completes a minimum of 12 hours of in-service training per calendar year (based on date of employment)
Maintains a clean and neat work environment
Demonstrates sound judgment and decision-making
Coordinates care with the RN and reports changes in patient condition
Participates in the Agency's QAPI meetings