Home Health Intake/Scheduling Coordinator - Walnut Creek

Health Link•Walnut Creek, CA

1d•$27 - $32•Onsite

About The Position

Health Link Home Health and Hospice is a leading provider of comprehensive home health services throughout the San Francisco Bay Area and East Bay for over two decades. We are currently seeking a self-driven, detail-oriented Scheduling Intake Coordinator to join our Walnut Creek team. This is an IMMEDIATE on-site opening for a dynamic, high-energy, team-oriented professional who can hit the ground running and thrive in a fast-paced environment.

Requirements

Previous scheduling or intake experience (home health required)
Detail oriented with excellent verbal, written, and interpersonal communication skills
Friendly, professional phone presence and comfortable handling high call volume
Strong organizational and time-management skills
Ability to prioritize and multitask in a fast-paced environment
Strong computer proficiency
Ability to work independently with minimal supervision
Willingness to work occasional weekends and holidays as required to support patient care and operational coverage

Nice To Haves

Knowledge of medical terminology preferred

Responsibilities

Maintain and coordinate schedules for home health services
Assist with intake and process incoming referral information
Ensure cases are assigned and staffed within established timeframes
Communicate schedule updates to clinicians, patients, supervisors, and referral sources
Manage high call volumes with professionalism and a pleasant demeanor
Respond to urgent or emergency scheduling needs
Provide direction to field staff as needed to ensure appropriate patient coverage
Report scheduling changes and client concerns to supervisors
Verify time records against schedules
Follow up on scheduling issues reported by on-call staff
Attend required meetings and training
Maintain compliance with agency policies and procedures
Perform other duties as assigned