Home Health Care Office Manager | Prior Healthcare & Office Experience Required

Freedom Caregivers, Inc.•Wooster, OH

54d

About The Position

Freedom Caregivers is seeking a detail-oriented and highly organized Office Manager for its Wooster, Ohio office. The position supports daily office operations and helps ensure quality communication and scheduling for clients, families, caregivers, and staff. The role is full-time, 40 hours per week, with day-shift office hours from 8:00 AM to 4:00 PM and participation in on-call rotations. It includes drive-time and mileage reimbursement, paid time off, paid comprehensive training with on-the-job training, and essential healthcare coverage. The Office Manager manages client and caregiver schedules, confirms schedules and shifts comply with authorizations and contracted hours, and oversees caregiver time-clock use and related records. The role also supports caregiver training compliance and assists the Branch Administrator with daily operations and adherence to agency policies and procedures. Depending on staffing patterns, the manager may occasionally fill in for caregiving shifts. Freedom Caregivers' caregivers support clients in aging at home, providing care and companionship through a 1:1 caregiver-to-client ratio. The company describes its environment as supportive and team-oriented and offers leadership growth opportunities within an expanding agency.

Requirements

Prior experience in both an office or administrative setting and a medical or healthcare environment; candidates without both will not be considered.
Exceptional written and verbal communication skills.
Proficiency with technology, including computers and smartphones.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and Teams.
Excellent leadership and interpersonal skills.
High school education or GED.
Reliable transportation.
Proof of auto insurance.
Fluent English communication skills, both written and verbal.
Ability to pass a criminal background check and drug test.
Ability to sit for up to 8 hours a day.
Ability to lift, push, pull, and carry up to 50 pounds.

Responsibilities

Manage and maintain client and caregiver schedules.
Manage office phones and communications with clients and caregivers, promoting exceptional communication and customer service to clients, families, and staff.
Ensure client schedules and shifts comply with proper authorizations and remain within contracted hours for each authorization.
Manage caregiver time-clock utilization and record keeping, including missed punches, undocumented shifts, and attendance occurrences.
Ensure compliance with caregiver in-service and CEU requirements.
Occasionally fill in for caregiving shifts depending on staffing patterns.
Assist the Branch Administrator with daily office operations and ensure adherence to agency policies and procedures.
Uphold the mission, vision, and values of Freedom Caregivers.