Home Goods Associate - Chamblee

Teso Life•Chamblee, GA

8d•Onsite

About The Position

Store Staff are frontline store employees responsible for merchandising, replenishment, product organization, price labels, area cleanliness, customer service, receiving support, stockroom organization, tester/sample/display-material management, work records, and issue reporting within their assigned area. Under the direction of the Team Leader, Assistant Store Manager, and Store Manager, the associate completes daily tasks according to Company standards. The role helps ensure merchandise is neatly displayed, pricing is accurate, replenishment is timely, the assigned area is clean, customer service is friendly, and issues are promptly reported.

Requirements

High school diploma, vocational secondary school education, or above.
Strong execution and sense of responsibility.
Good service orientation and attention to detail.
Effective communication and teamwork skills.
Familiarity with, or willingness to learn, product merchandising, replenishment and recovery, price labels, expiration management, customer service, cleanliness, receiving organization, and basic work records.

Nice To Haves

Experience in retail, supermarkets, convenience stores, beauty, collectible/toy retail, lifestyle retail, or service industries.

Responsibilities

Maintain a neat, professional appearance and wear the required uniform, name badge, and work tools.
Stay focused on assigned responsibilities during working hours and follow rules concerning mobile phone use, conversations, leaving the assigned post, and customer experience.
Clock in and out, complete shift handoffs, and complete the Daily Work Process Form as required.
Greet customers proactively and provide friendly service.
Guide customers to appropriate shelves and provide basic product introductions; politely explain when items are unavailable and notify the Team Lead.
Promptly escalate complaints, returns or exchanges, negative feedback, and issues that cannot be resolved.
Shelve, front-face, categorize, and organize products and displays in the assigned area; maintain shelves and displays.
Replenish and organize products, keep shelves full and orderly, match price labels correctly, and keep aisles clear.
Return unwanted customer merchandise to the appropriate category or location, or transfer it to the responsible area; do not leave merchandise piled or unattended.
Check for near-expiration, expired, damaged, swollen, spoiled, improperly packaged, or otherwise unsellable products.
Maintain price labels, promotional labels, and POP materials; promptly report pricing discrepancies and label errors.
Assist with shrink records, receiving exception records, and corrective-action feedback.
Maintain basic cleanliness of floors, shelves, price strips, shelf guards, promotional displays, display areas, and equipment in the assigned area.
Assist with receiving, moving, sorting, shelving, stockroom organization, locating products, inventory counts, and returning materials to their proper locations.
Promptly report equipment, stockroom, merchandise, or safety exceptions to the Team Leader or Store Manager.
Maintain testers, samples, trial-size products, display props, promotional gifts, and related materials as required.
Promptly report missing, damaged, contaminated, expired, poorly labeled, or improperly displayed tester, sample, or display items.
Do not remove, give away, sell, open, exchange, or improperly dispose of Company property without authorization.