Home Equity Virtual Closing Specialist

U.S. Bank•Remote, OH, OH

1d•$24 - $29•Remote

About The Position

The Home Equity Virtual Closing Specialist virtually closes Home Equity loans for customers in Ohio, providing exemplary customer service throughout the process. The role processes and prepares paperwork and signatures, coordinates with customers and internal partners, and ensures loan files and closing packages meet approval, legal, regulatory, and investor requirements. It also coordinates the loan package from closing through funding and explains loan features and benefits to customers at closing.

Requirements

Must reside in Ohio.
Remote Online Notaries must reside in or be physically present in the state where commissioned when performing notarial acts.

Nice To Haves

Ability to work with legal teams to solve complex documentation needs.
Knowledge of closing and funding policies and procedures, underwriting requirements, governmental and agency requirements, terminology, and automated processing systems.
Strong organizational skills and good verbal and written communication skills.
Knowledge of applicable credit policies and approval processes for assigned products.
Up to two years of relevant experience is highly preferred.
A Remote Online Notary (RON) license is highly preferred.
Experience with LOS applications Net Oxygen and/or BLEND.
Experience working with Home Equity loans and lines of credit.

Responsibilities

Virtually close Home Equity loans for Ohio customers at their request.
Process and prepare the paperwork and signatures required to close Home Equity loans.
Coordinate with the Home Equity closing team and other internal partners as needed.
Assist in scheduling and coordinating closing dates with customers.
Formalize loan applications for approval and enter them into computer or central filing systems.
Determine the processing interactions needed to satisfy internal, regulatory, and investor requirements.
Contact customers, clients, staff, realtors, brokers, counsel, title companies, and others to obtain required documents.
Obtain and review documents such as appraisals, title reports, credit reports, verifications, tax returns, and financial statements; order title searches or other information when necessary.
Prepare required disclosures within designated time frames and ensure regulatory compliance.
Provide loan-status updates, resolve discrepancies or problems, and issue periodic status reports.
Provide quality customer service throughout the loan process.
Review loan files and applications after initial setup for accuracy and adherence to approval terms.
Review loan packages for compliance with legal and regulatory guidelines.
Assemble the final loan package and calculate loan settlement statements.
Disburse funds, enter closing information into the loan system, and prepare final packages.
Coordinate the loan package from closing through funding within designated time frames.
Explain loan features and benefits to customers at closing.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.