HOME ENERGY ASSISTANCE ADJUDICATOR

TRI-COUNTY COMMUNITY ACTION AGENCY • Bridgeton, NJ

2d • $19 - $19 • Onsite

About The Position

The Home Energy Assistance Adjudicator will perform duties to promote the Energy Assistance Program in Cumberland, Gloucester, and Salem Counties. This is a full-time position with hours from 8:30 a.m. to 4:30 p.m., Monday through Friday, with some after-hours and weekends required. The role reports to the HEA Office Manager, with the Director being the VP/Social Services.

Requirements

• High School Diploma or GED
• One year of experience in a customer friendly business
• Knowledge of computer and Microsoft office programs
• Good written and oral communication skills in English and/or Spanish
• Valid New Jersey Driver’s License
• Access to an insured vehicle daily

Responsibilities

• Process Home Energy Assistance Applications in CRM
• Process Home Energy Assistance Application in JAVA, when necessary
• Process Winter Termination Program registrations
• Make applicant appointment via ITFrontDesk scheduler and/or google calendar
• Answering incoming calls, record messages and relaying information
• Make sure all documentation required for completing application is correct
• Complete intake procedures on all scheduled appointments and walk- ins
• Maintain excel applicant tracking logs on a daily basis
• Assist clients with NJSHARES application process
• Attend Outreach Events/Activities in Cumberland, Gloucester & Salem
• Maintaining projected Levels of Service
• Enter applicant information into the EmpowOR database
• Maintain a working relationship with Utility Companies
• Conduct home visits to homebound applicants when necessary
• Refer applicants to other Social Services Programs as needed
• Some travel necessary
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED