HOME/DEPT LEADER

The Kroger Co.•South Jordan, UT

About The Position

Manage the Home Department and maximize its financial operations. Provide exceptional customer service and quality assurance, and achieve the department’s established sales and profit goals. Role-model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role includes organizing department workflow, maintaining inventory and records, supporting customers, training and supervising personnel, and ensuring compliance with company policies and procedures.

Requirements

Willingness to work weekends and holidays.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; and draw and interpret bar graphs.
Ability to read shelf tags, signs, product labels, training materials, and bulletins.
Effective written and verbal communication skills.
Ability to make intelligent decisions quickly.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to merchandise sales.
Qualified and able to operate power machinery and work with various job tools.

Nice To Haves

Related retail work experience.
Familiarity with apparel sales terms and processes.
A past work record reflecting dependability and integrity.

Responsibilities

Be thoroughly familiar with products carried in the department.
Follow planners, memos, bulletins, and faxes from company offices to create additional sales.
Coordinate intercom sales according to company policy and procedures.
Plan and organize workflow to accomplish goals and objectives; set priorities, organize activities and resources, and establish timelines.
Prioritize daily tasks for clerks and follow up on assignments to ensure completion.
Monitor vendors for compliance with company policies and procedures.
Maintain inventory records, store statements, and invoices according to company policy.
Achieve profit contribution and labor budgets.
Authorize manager-discretion markdowns.
Greet customers and provide prompt assistance and courteous service.
Assist customers with products they may have difficulty handling.
Package merchandise according to company policies and procedures.
Train new personnel according to company outlines and procedures.
Keep an accurate record of in-store merchandise.
Order supplies according to company policies and procedures.
Follow approved procedures for receiving products, price marking, and restocking to protect quality and public image, maintain accuracy, and rotate products.
Conduct inventories.
Maintain an in-stock position on all products at all times.
Maintain apparel inventory accuracy and controls.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Perform the essential functions of the position with or without reasonable accommodation.