Home Delivery Program Manager

Feeding Northeast Florida•Jacksonville, FL

19h•Hybrid

About The Position

The Home Delivery Program Manager supports Feeding Northeast Florida's home delivery initiatives by coordinating participants, partners, volunteers, and delivery vendors to ensure reliable, compassionate service for neighbors experiencing food insecurity. Working under the direction of the Director of Health Promotions, this position manages participant referrals, delivery operations, operational data, and program workflows while exercising independent judgment to resolve day-to-day operational challenges and continuously improve program processes.

Requirements

High school diploma or equivalent required
Demonstrated experience managing and coordinating complex operations involving multiple stakeholders, changing priorities, and customer-facing service.
Strong organizational, communication, and problem-solving skills.
Ability to exercise sound judgment and work independently while collaborating effectively with others.
Excellent customer service and relationship-building skills.
Strong attention to detail and commitment to accurate documentation.
Proficiency with Microsoft Office, particularly Excel, and the ability to learn new software systems.
Commitment to Feeding Northeast Florida's mission of using food as a catalyst to strengthen lives and communities.
Valid Florida driver's license and reliable transportation required

Nice To Haves

Associate or bachelor's degree in a related field preferred
Experience managing or coordinating programs or operations in nonprofit organizations, food banking, logistics, healthcare, social services, community-based programs, or other mission-driven environments.
Experience coordinating volunteers.
Experience working with databases, participant management systems, or operational reporting.
Familiarity with food assistance, public health, Food is Medicine initiatives, or community-based nutrition programs.

Responsibilities

Manage daily operations of home delivery programs to ensure efficient, reliable service.
Coordinate participant referral, enrollment, scheduling, and delivery workflows.
Monitor program operations and proactively resolve operational challenges.
Exercise independent judgment in resolving participant and delivery issues while escalating strategic or budgetary matters as appropriate.
Coordinate with delivery vendors including DoorDash, Amazon, and future delivery partners.
Troubleshoot delivery issues and implement operational solutions.
Adapt operational processes as delivery methods and service areas evolve.
Develop, document, maintain, and improve standard operating procedures.
Identify opportunities to improve efficiency, consistency, and participant experience.
Implement workflow improvements aligned with departmental goals.
Maintain accurate participant records and operational documentation.
Ensure timely and accurate data entry to support reporting and program evaluation.
Monitor data quality and resolve discrepancies.
Build and maintain program tracking tools in Microsoft Excel; develop templates and tracking systems as programs evolve
Serve as the primary operational liaison between Health Promotions, Operations, Warehouse, and other internal departments.
Coordinate with clinic partners and community organizations to support participant services.
Foster collaborative working relationships that support efficient program operations.
Recruit, train, schedule, and supervise volunteers supporting home delivery operations.
Ensure volunteers receive appropriate orientation and guidance while maintaining a positive volunteer experience.
Communicate professionally and compassionately with participants regarding enrollment, scheduling, deliveries, and program updates.
Resolve participant concerns while maintaining a high standard of customer service.
Support all active and emerging FNEFL home delivery programs, including Produce Prescription (Healthier Together), Homebound Client Delivery, Emergency Food Boxes, and Rural Delivery.