[SALES] HOME COMFORT AND HVAC OPERATIONS MANAGER

TTE Technology Inc•Hopkins, MN

1d•$85,000 - $120,000•Hybrid

About The Position

TCL North America is seeking a Home Comfort and HVAC Operations Manager to support operational execution, supply planning, inventory management, and process improvement across its Comfort & HVAC business and HVAC and Retail AC distribution channels. The role coordinates end-to-end business operations, manages Production, Sales, and Inventory (PSI) planning, supports order fulfillment, maintains accurate customer and system data, and improves processes to align with business objectives, customer requirements, service levels, and cost targets. The manager works closely with Sales, Product, Finance, Logistics, Supply Chain, Customer Service, and global factory teams to support forecasting, inventory flow, timely order execution, and operational performance. Reporting to the GM, Comfort & HVAC, this role serves as an operational partner, driving process consistency, cross-functional coordination, and continuous improvement in a fast-paced, seasonal business environment. The position is based in TCL's Minnesota office area and requires working in a hybrid office environment in the Minneapolis, Minnesota area. Travel of up to 10% may be required. The role involves extensive computer and spreadsheet work, operational reporting, inventory and order management, stakeholder communication, and occasional walking and standing during facility visits. Candidates must be legally authorized to work in the United States at the time of hire; TCL North America does not currently sponsor employment visas for this position. TCL provides equal employment opportunities and reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs and practices.

Requirements

Bachelor's degree in Supply Chain Management, Operations, Business Administration, Logistics, or a related field preferred; equivalent combinations of education and relevant experience may be considered.
At least 5 years of experience in supply chain, operations, demand planning, inventory management, or order fulfillment.
Strong understanding of S&OP, PSI planning, demand forecasting, inventory management, supply planning, and order fulfillment processes.
Experience coordinating forecasts, aligning demand with supply availability, managing order processing, and maintaining customer master data, pricing, and ERP system records.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Excel and ability to develop and interpret operational reports, dashboards, and key performance metrics.
Strong organizational and project management skills, attention to detail, and ability to manage competing priorities, deadlines, and operational workflows.
Ability to identify operational risks, investigate discrepancies, resolve issues, and implement corrective actions across cross-functional teams.
Excellent written and verbal communication skills and ability to coordinate with domestic and international stakeholders and escalate issues appropriately.
Self-motivated and results-oriented, with ability to take ownership of operational processes, drive continuous improvement, and deliver initiatives through completion.
Ability to work effectively in a fast-paced, seasonal business environment while balancing customer requirements, service levels, inventory availability, and cost objectives.
Ability to work in a hybrid office environment in the Minneapolis, Minnesota area.
Ability and willingness to travel up to 10% as needed.
Must be legally authorized to work in the United States at the time of hire; visa sponsorship is not currently available for this position.

Nice To Haves

Experience in HVAC, air conditioning, home appliances, consumer electronics, or other durable goods industries, particularly with a manufacturer or distributor.
Experience supporting both retail and distribution channel operations.
Experience coordinating S&OP cycles, PSI reporting, production schedules, and inventory allocation across multiple product categories.
Experience working with global factories, international headquarters, overseas suppliers, or manufacturing partners.
Familiarity with ERP, order management, supply planning, inventory management, and business intelligence systems.
Experience monitoring forecast accuracy, order fill rates, on-time shipments, inventory turns, inventory aging, and other operational KPIs.
Experience managing order-to-invoice processes, customer master data, pricing structures, and related system controls.
Experience leading cross-functional process improvements, workflow optimization, process standardization, or reporting automation.
Experience optimizing working capital, inventory levels, customer service, and operational costs in a seasonal business environment.

Responsibilities

Coordinate Sales and Operations Planning (S&OP) across Comfort & HVAC categories, aligning sales forecasts, production schedules, supply plans, and inventory targets.
Maintain Production, Sales, and Inventory (PSI) plans and reports to show demand, supply availability, and projected inventory positions.
Consolidate monthly and quarterly sales forecasts, validate assumptions, identify variances, and coordinate adjustments with relevant teams.
Assess demand changes, production constraints, and supply gaps; coordinate mitigation plans and escalate risks.
Improve forecasting accuracy, PSI reporting, and coordination across commercial, supply chain, and factory teams.
Monitor inventory across distribution channels and warehouses to maintain service levels while minimizing excess, aging, and obsolete inventory and improving inventory turns and working capital efficiency.
Coordinate with global factory teams to track production schedules, supply commitments, product availability, and inbound shipments, addressing potential delays proactively.
Evaluate inventory against sales demand, customer orders, and target stock levels to support replenishment, allocation, and stockout prevention.
Coordinate inventory planning for new product introductions, assortment changes, product transitions, and end-of-life activities.
Collaborate with Sales, Logistics, Supply Chain, and global manufacturing partners to resolve supply constraints and adjust operational plans.
Coordinate order processing from receipt through shipment, ensuring accuracy, timely fulfillment, and alignment with customer requirements.
Work with Logistics, warehouse teams, Supply Chain, Sales, and Customer Service to monitor order status, coordinate shipments, and resolve discrepancies, availability issues, and delivery delays.
Address customer order inquiries and fulfillment issues through timely communication, coordination, and follow-up.
Monitor fulfillment against customer commitments, identify service risks, and implement corrective actions to improve order accuracy and on-time delivery.
Identify opportunities to reduce processing errors, streamline workflows, and balance customer service with margin and operational cost objectives.
Track and analyze forecast accuracy, order fill rates, on-time shipments, inventory turns, inventory aging, and other operational indicators.
Prepare operational reports, dashboards, and management updates covering trends, variances, risks, and improvement opportunities.
Analyze demand trends, forecast variances, inventory positions, and supply availability to support planning and identify operational or financial impacts.
Investigate recurring order issues, inventory imbalances, reporting discrepancies, and process inefficiencies; recommend corrective actions.
Use operational performance insights to recommend improvements to planning accuracy, inventory efficiency, service levels, and cost control.
Maintain accurate customer master records, pricing structures, and account information to support order processing and invoicing.
Maintain consistent information across ERP and other operational systems, resolving data gaps and discrepancies that affect business execution.
Partner with Sales, Finance, and Customer Service to resolve system or process issues affecting order accuracy, invoicing, and transaction flow.
Develop and maintain operational procedures, reporting templates, and workflow documentation.
Coordinate with stakeholders and system support teams to resolve system issues and improve order management and reporting processes.
Lead coordination and execution of assigned operational workflows, ensuring clear responsibilities, timely follow-up, and consistent delivery.
Identify and implement improvements to supply planning, order processing, inventory management, reporting, and operational efficiency.
Manage operational initiatives, timelines, deliverables, and action items in line with business priorities and deadlines.
Communicate operational priorities, execution status, and risks across internal teams and global factory teams.
Drive cross-functional resolution of operational challenges and escalate significant risks or decisions requiring management attention.
Establish standardized workflows that support revenue growth, customer satisfaction, inventory efficiency, cost control, and business scalability.
Support other operational initiatives, business projects, process improvement activities, and responsibilities as assigned.