Home Care Supervisor

Trinity Health • Mishawaka, IN

3d

About The Position

The Home Care Supervisor is responsible for supervising, scheduling, and supporting Home Health Aides (HHAs), Certified Home Health Aides (CHHAs), and Certified Nursing Assistants (CNAs) who provide participant care in the home. The role ensures staffing coverage, quality service delivery, regulatory compliance, staff competency, and participant satisfaction, while serving as a member of the Interdisciplinary Team (IDT).

The supervisor oversees daily home care operations and staff development, monitors care in alignment with participant care plans, and collaborates with participants, caregivers, and team members to address concerns and coordinate services. The position also participates in after-hours or on-call coverage for staffing and operational support.

Trinity Health PACE provides comprehensive care addressing participants’ physical, emotional, and spiritual needs. The organization emphasizes compassionate, high-quality, person-centered care and is committed to an inclusive workplace that values diversity, dignity, and respect.

Requirements

• Current, unrestricted Registered Nurse (RN) license in the state of practice.
• Bachelor of Science in Nursing (BSN).
• Current CPR certification.
• Minimum three years of healthcare experience, with an emphasis in geriatrics, including experience serving frail or elderly populations.
• Previous supervisory or leadership experience.
• Reliable transportation and ability to travel within the service area as needed.
• Strong leadership, decision-making, conflict resolution, and customer service skills.
• Excellent verbal and written communication skills and ability to collaborate across interdisciplinary teams.
• Proficiency with Microsoft Office applications and electronic health record systems.
• Strong organizational, critical thinking, problem-solving, and time management skills.
• Ability to work independently, manage competing priorities, and thrive in a fast-paced environment.

Responsibilities

• Supervise, coach, and support home care aides to ensure quality participant care and safety.
• Manage daily staffing and scheduling, including call-offs, coverage, and service coordination.
• Participate in IDT meetings, care planning, and ongoing participant assessments.
• Monitor service delivery and ensure care aligns with participant care plans.
• Conduct staff onboarding, training, competency validation, and performance oversight.
• Maintain accurate schedules, payroll records, mileage audits, and required documentation.
• Collaborate with participants, caregivers, and team members to address concerns, service requests, grievances, and appeals.
• Promote compliance with infection prevention, safety standards, regulatory requirements, and organizational policies.
• Oversee agency staff utilization, appointment coordination, and other home care operations as assigned.
• Participate in after-hours/on-call coverage for staffing and operational support.

Benefits

• Day 1 benefits, including low-cost medical, dental, and vision insurance plans.
• Opportunity to get paid daily through DailyPay.
• Paid holidays and generous Paid Time Off (PTO).
• Up to $4,000 annually in tuition reimbursement.
• Employee discounts with major vendors, including AT&T, Verizon, Ford Motor Company, General Motors, and Rocket Mortgage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager