Home Care Service Coordinator

Addus HomeCare•Spokane Valley, WA

5d•Onsite

About The Position

Addus HomeCare is seeking a driven, organized, and compassionate Service Coordinator to help older adults and individuals with disabilities live safely and independently at home. The position is responsible for scheduling and supervising in-home care workers and clients in a geographic area, ensuring quality service, and conducting in-home visits. The coordinator manages schedules, supports field staff, provides client updates, and helps keep care plans on track. This is a full-time, in-office role in Spokane Valley, Washington, with a Monday-through-Friday schedule from 8 a.m. to 5 p.m. Pay is $22.25 to $22.45 per hour. Supervisory and/or home care experience is preferred.

Requirements

High school diploma or equivalent.
One to two years of industry experience.
Interpersonal, organizational, and communication skills.
Computer skills, including Microsoft Word, Microsoft Excel, and a scheduling program.
Reliable transportation.
Bilingual ability required.

Nice To Haves

Supervisory experience preferred.
Home care experience preferred.

Responsibilities

Create and enter caregiver work schedules and manage changes resulting from client requests, illness, vacation, or leaves of absence.
Arrange alternate coverage to ensure clients' care plans are followed and services are not interrupted.
Contact care providers and clients to provide service updates.
Conduct monthly client wellness calls and home visits as required.
Follow through thoroughly on escalated client complaints and theft claims.
Supervise direct service employees by setting expectations for attendance, performance, and conduct and holding them accountable to company policies and guidelines.
Maintain a professional branch environment that is neat, clean, orderly, and generally free of clutter.
Maintain confidentiality when handling sensitive information.
Maintain regular, predictable, consistent attendance and flexibility to meet agency needs.
Follow MCO, Medicare, Medicaid, and HIPAA regulations and requirements, as well as other applicable regulations, policies, procedures, and standards.